How do I get in contact with Bing support?

Anonym
2023-08-03T14:20:06+00:00

I have tried on and off since January this year to fix the erroneous information on Bing regarding our company as the street address is wrong (refers to our old one).

I’m going crazy as there is NO WAY I seem to be able to get in contact with Bing’s support (see more Kafkaeque details below).

On Bing Places, I have desperately tried to update the information and I have used the form to submit a question to your support, but since January I have constantly gotten this error message:

=========================

"Submit Failed!

We're sorry – we've run into an issue when trying to submit, please go back and try again.

If that doesn't work,contact customer support for more help."

=========================

But there is not other way to contact the customer support, so I'm in a perpetual loop bringing me to this error message.

(Could it be that our address contains the Swedish letter "ä" causing the form to crash?)

I cannot verify the erroneous businesses as the phone number listed refers to our switchboard and I cannot provide a valid extension.

It cannot receive SMS.

I did try (in January) to make them use old school snail mail, but still waiting for that letter to arrive... (to our old address where I've let them know I'm waiting for something).

Feels like I’m in a Kafka novel. PLEEEEEEASE HELP!

Best Regards

Maria

Microsoft Edge | Flikar, adressfält och sökning | Windows 10

Låst fråga. Den här frågan har migrerats från Microsoft Support Community. Du kan rösta på om det är till hjälp, men du kan inte lägga till kommentarer eller svar eller följa frågan.

0 kommentarer
Svar godkänt av frågeställaren
Anonym
2023-08-04T13:20:28+00:00

Dear Maria,I understand that I already tried.

There is a workaround that may help.

Access the link:https://www.bingplaces.com/Support

Select UK or US, select English as your language and you will be able to speak with a Bing Places support agent.

Hope it works, see you soon!

Var det här svaret till hjälp?

0 kommentarer

4 ytterligare svar

Sortera efter: Mest användbara
Mest användbara Nyast Äldst
  1. Anonym
    2023-08-04T14:46:14+00:00

    Dear Maria,I understand that the suggestion solved the problem.

    I'm very happy to help you.

    I am available.

    Have a great day and see you soon!

    Var det här svaret till hjälp?

    0 kommentarer
  2. Anonym
    2023-08-04T14:32:16+00:00

    Thanks, that solved it! By selecting United States instead of Sweden I was in a chat with a support agent after less than 30 seconds. Sincerely hope that Bing fixes that annoying bug - either removing Sweden as an option or preferably rerouting those requests to the US (until they have local support).

    In any case - thanks again!

    Var det här svaret till hjälp?

    0 kommentarer
  3. Anonym
    2023-08-04T07:11:07+00:00

    I have already tried that (over and over again since January), but it always gives me the same error message, as I described in the original post:

    "Submit Failed! We're sorry – we've run into an issue when trying to submit, please go back and try again.

    If that doesn't work,contact customer support for more help."

    See attached screen shot:

    Var det här svaret till hjälp?

    0 kommentarer
  4. Anonym
    2023-08-03T15:01:31+00:00

    Hello Maria,my name is Luiz Cruz independent consultant and I'm here to help you.

    I understand that you're having trouble correcting your site's information in Bing Places.

    In this case, I suggest you try contacting Bing Places support:

    https://www.bingplaces.com/Support

    Select your business country and click "Bing Places Email Support for Business".

    Fill in the information in the form and send it to support.

    Hope this helps, see you soon!

    Var det här svaret till hjälp?

    0 kommentarer