App refund request

Question

App refund request

Eduard Khachatryan 0

Hello,

I would like to request a refund for the application "MyMoney Personal Finance Manager" ( purchased on October 5, 2026).

The reason for the return is that the product does not match the description and features provided, and it failed to meet my expectations.

Since there is no refund button available in my order history, could you please process this refund manually?

Thank you

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Ваш ответ

Answer 1

Disclaimer: I noticed that the locale setting is ru-RU, while your request was submitted in English. To ensure consistency and clarity, I will continue responding in English.

Hi @Eduard Khachatryan

I’m sorry that the app did not match its description or meet your expectations.

Please note that this is a user-to-user support forum. Moderators, contributors including external Microsoft employees cannot directly intervene in Microsoft product features or access back-end systems. Our role is limited to providing technical guidance on reported issues, requests, or ideas only.

Since the refund option is not available in your order history, please contact Microsoft Support so a billing agent can review the purchase and confirm whether it is eligible for a refund.

To contact Microsoft Support:

Select Show expanded list of products.
Choose Office > Get Home support.
Type live chat in the search box, then select Get Help > Contact Support.
If you cannot sign in to the affected account, sign in with another Microsoft account to access the support options.
Under Ask our Support Assistant, type Talk to live chat agent, then select Contact Support.
Under Products & Services, select Microsoft 365 and Office > Billing and Account Profile Question, then choose Chat with a support agent via web browser.

When contacting support, provide the order number, purchase date, app name, and reason for the refund request.

Thank you for your understanding.

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.