I paid for my Microsoft Office product but I cannot activate it. I need help with product activation. When I try to activate the system tell that this license don't exist

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Hello @Olesya Klurfeld

The message usually appears when Office is installed with the wrong edition, signed in with the wrong Microsoft account, or has conflicting activation information.

Please try these steps:

1. Open Word and select File > Account. Sign out of every account, close all Office apps, reopen Word, and sign in with the Microsoft account used to purchase Office.
2. Check Services & subscriptions and confirm that the purchased Office product appears there. In Control Panel > Programs > Programs and Features, remove any additional or trial versions of Office, restart the computer, and try again. Multiple installations can cause activation conflicts.
3. In Word, select File > Account > Update Options > Update Now.
4. If activation still fails, run Microsoft’s Activation troubleshooter, then restart Windows.
5. You can also run an Online Repair from Control Panel > Programs and Features > Microsoft Office > Change > Online Repair.

If the product is missing from Services & subscriptions despite a completed payment, this is likely an account or licensing-record issue rather than an installation problem. Contact Microsoft Support with the receipt or order number since moderators cannot personally fix the issue through this user to user forum.

I hope this helps, feel free to let me know if you need any further assistance

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