Microsoft 365 Family: retail product key from authorized retailer is not recognized on setup.office.com – TokenNotFound

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Hi, Sergey

TokenNotFound normally means Microsoft’s redemption system cannot match the key to a valid Microsoft 365 consumer token. Since you already tried the correct account region and more than one account, this looks less like an account problem and more like a key/retailer activation issue.

Here are some suggestions you can try:

First, for Microsoft 365 Family, office.com/setup, microsoft365.com/setup, or setup.office.com/redeem/enter-key are the correct redemption routes. Try once more in an InPrivate/Incognito window with VPN/proxy off and cookies enabled.

If the same error appears, contact Microsoft Support > Microsoft 365 and Office > Manage my subscription, and give them the correlation ID, timestamp, receipt, retailer name, and the key privately. Ask them to verify whether the key exists and was activated by the retailer. If Microsoft cannot validate it, go back to MediaMarkt and request a replacement code or refund, because the code may not have been properly activated in Microsoft’s system.

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Thank you for your patience in reading, I hope this information has been helpful to you. 

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