Hardware program is active, but Hardware workspace is missing in Partner Center

Question

Hardware program is active, but Hardware workspace is missing in Partner Center

IlkhamAtabaev-5109 0

Our organization has completed verification and Developer vetting status is Authorized.

The Hardware program is active in Partner Center, but the Hardware workspace is not visible.

When we click "Go to Dashboard", we are redirected to the generic Home page with no Hardware workspace.

Current state:

Hardware program: Active
Developer vetting: Authorized
My Access: no available workspace
View permissions: Global admin only
Newly created Entra users are not recognized by Partner Center
We cannot create a normal Partner Center support request because no workspace is available

This issue prevents driver submission and signing.

Company: Netport LLP

Windows publisher ID: Netport LLP

Please advise how to restore Hardware workspace access or escalate this as a Partner Center / Dev Center provisioning issue.

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1 ответ

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Answer 1

Анонимные

Hello @IlkhamAtabaev-5109 ,

Since there is no correct tag for this issue on this community forum, I have some guidance on how to proceed.

You can reach Partner Center support without going through the workspace UI by using the contact form here and selecting Account Settings as the issue type. Пользовательское изображение

I hope this clarifies. If you found this information helpful, please consider providing feedback through this guide.

Thank you.

IlkhamAtabaev-5109 0 Баллы репутации

2026-04-27T08:19:15.5233333+00:00

Hello, thank you for your reply.

I did that, but it won't let me submit a ticket; this page pops up.

I've also tried clicking here:

Hardware: Enroll as a developer for Microsoft Store | Microsoft Developer.

If the above doesn't resolve your issue, navigate to Windows developer support – Windows app development | Microsoft Developer > Ask Copilot to receive AI support, and if that doesn't resolve the issue, create a case for Dev Center support.

In the latter, after filling out the form, I'm told:

"You don't have available support rights. Below are options to purchase or add them."

I'm ready to purchase a license, but it won't let me do that either... a vicious circle...
Анонимные

2026-04-27T10:24:54.73+00:00

You should check the global admin's inbox and spam for an email from <[email protected]> just in case Microsoft sends a Hardware questionnaire after enrollment that needs to be completed.

And in Account settings > Users & roles, make sure your account is assigned an Owner or Manager role for the Hardware program. The Global Admin role covers commercial programs, not Hardware specifically. Also, please confirm the EV code-signing certificate was uploaded during enrollment.

If still no luck, I suppose you could try creating a support ticket through Azure support, and they might redirect you to the appropriate team for Hardware enrollment issues.
IlkhamAtabaev-5109 0 Баллы репутации

2026-04-27T12:13:16.09+00:00

I couldn't find the email in my inbox. That's the problem: I don't have an Owner or Manager user, and I can't assign roles to anyone except Global Admin. I tried it through Azure, but nothing really changed. I could only add roles as shown in the screenshot. The EV certificate was uploaded, everything was active, even Hardware is in active, but the workspace still doesn't appear. Am I doing something wrong? How do I get the Owner user?
Анонимные

2026-04-28T03:23:07.36+00:00
It is possible that you are signed in with the wrong account or that your Partner Center is associated with a different Microsoft Entra tenant.

Please double check:

sign in with the exact account used for enrollment

navigate to Account settings and review the Tenants section to confirm which tenant is associated

ensure you are signed in to the correct tenant and that your account has the necessary roles assigned.

You can also create a support case through Service Hub, but don't select Account Settings as your product since it will redirect you to Partner Center, so I would recommend picking something else, like Entra for example.

Sorry for this, but there is really not much I could do in this situation.
Martin Ševela 0 Баллы репутации

2026-04-29T12:04:14.6733333+00:00

Hi, I have the exact same issue. Were you able to resolve it? Thanks
Анонимные

2026-04-30T03:53:38.6566667+00:00

Hello @Martin Ševela , please take a look at all above-mentioned options.
IlkhamAtabaev-5109 0 Баллы репутации

2026-04-30T21:00:48.89+00:00

I don't have the Account settings and review the Tenants window... the Identifiers section only shows the GUID, nothing else... I definitely only have one account, the one I registered with. I've tried all the methods and attempts to submit a ticket, but some say I don't have permission to work with support, others send me to the partner center, but I can't submit a ticket there because I don't have a workspace. It's a vicious circle.
Анонимные

2026-05-06T06:52:03.5533333+00:00

If your tenant has an active azure subscription, you may try creating a support request through the Azure portal, as that path does not always depend on partner center workspace availability. When submitting the request, please clearly state that this is a partner center hardware provisioning issue and request escalation to the Partner Center operations / Hardware Developer program team.

However, if no support channel is reachable due to missing entitlements, this issue cannot be resolved from the portal side. In that case, the only remaining option would be to create a new tenant and re-enroll in the hardware developer program.