I can’t log into my student account

Hi Софія Ящур,

Good day to you and thank you very much for taking the time to share the details of your situation.

From what you described, it seems that you are currently stuck in a multi‑factor authentication (MFA) loop because the Microsoft Authenticator app was removed from your device, while your account is still expecting verification through that previously registered method. I understand how inconvenient this can be, and I’m glad you reached out for guidance.

Additionally, I’d like to kindly share that this forum is a user‑to‑user support community. As a moderator, I do not have access to personal accounts or organizational configurations. Since your account is managed by your school, only your institution’s IT administrator has the appropriate permissions to reset your authentication methods.

With this in mind, the best next step is to contact your school’s IT administrator and ask them to reset your MFA methods. Once they complete that action, you will be able to sign in again and re‑register the Microsoft Authenticator app without any issues.

To make things easier, you can share these instructions directly with your IT administrator:

Steps for your IT Administrator to reset MFA methods for your account:

1. Open the Microsoft 365 Admin Center, then select Identity from the left menu.
   
2. The page will automatically redirect to the Microsoft Entra Admin Center.
3. Go to Users > All users.
4. Find and select the affected user account. (your account)
   
5. Choose Authentication methods.
6. Click *Require re‑register multifactor authentication.
   *

Once this is done, your next sign‑in will prompt you to set up your verification method again, allowing you to reconnect the Microsoft Authenticator app smoothly.

To prevent similar issues, it is recommended not to uninstall the Microsoft Authenticator app from your phone. When the system needs additional verification after actions such as signing in from a new device or location, you will simply receive a prompt in the app. If the app is removed, you may not be able to complete the required verification, which can lead to the same type of sign in loop you experienced.
I truly hope this information helps you resolve the issue quickly. If you have any further questions or need more assistance, please feel free to reach out. I am always happy to help.

Wishing you a pleasant rest of your day.

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