Minecraft Education for Commercial refund

As you used English in a Russian region, I'll respond in English. In case you feel better using Russian, kindly let me know.

Dear @KidApp School

Welcome to the Microsoft Q&A Community! 

Thank you for reaching out. I understand you’d like to cancel your Minecraft Education for Commercial subscription and request a refund. I’m here to help guide you through the correct steps. 

If you can still sign in to your Microsoft Admin Center or Partner Center account, you can cancel the subscription yourself. 

Microsoft’s guidance for Minecraft Education for Commercial confirms that subscriptions can be canceled directly from the subscription management area in the Partner Center.  

Please follow these steps: 

1. Sign in to your Microsoft Admin Center or Partner Center. 
2. Go to Billing > Your products / Subscriptions. 
3. Locate Minecraft Education for Commercial. 
4. Select Cancel Subscription (or Change Subscription depending on the interface). 
5. Confirm the cancellation. 

This will stop future charges. 

Once the subscription has been canceled, the refund must be processed by the Microsoft Billing Team. 

Minecraft purchases made through Microsoft’s billing system can be reviewed for refund eligibility through the user’s order history, and refunds must be requested through Microsoft support if the self‑service option does not appear.  

1. Sign in to the Microsoft 365 Admin Center  
2. From the left-hand navigation pane, select Support, then choose New service request. 
3. Provide a detailed description of the issue 
4. Submit the request. This will route your case directly to the Billing team for review and resolution. 

 For detailed instructions on how to get support, please refer to Get support - Microsoft 365 admin.     

If you prefer to speak with someone or require immediate assistance, you can also contact Microsoft Billing Support by phone. Please visit Global Customer Service phone numbers - Microsoft Support  to find the appropriate phone number for your region. When calling, be sure to have your subscription ID, tenant ID, and any invoice details available for verification. 

Note:  

Sometimes, you may first hear an automated voice message. Please wait until it finishes. If an agent is available, you will then be connected and receive assistance. 

After submitting your support ticket, it may take some time for it to be assigned to an agent. Due to the high volume of requests, there could be delays in handling your case. We sincerely apologize for any inconvenience this may cause. 

In case you purchased it through a service provider, you'll need to reach out to them. 

Once the Billing team receives your request, they will investigate the case and guide you through the steps to achieve the goal. 

Thank you very much for your valuable time and your cooperation. Let me know if you have any other concerns. 

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