0x80070002 xbox can't instal sea of thieves

Language note: Although the locale of this thread is set to ru-ru (Russian), the original post is written in English. Therefore, the response below is also provided in English.

Welcome Dima Savchenko,

Thank you for joining the Q&A Forum and apologies for the inconvenience.

From what you shared, I understand that when you try to install the game Sea of Thieves, it gets stuck in infinite loading. When you attempt to open the Xbox app, that also stays in infinite loading, and at one point you encountered error code 0x80070002.

Here are some methods to fix this issue:

1. Run the Gaming Services Repair Tool

Download and run the Gaming Services Repair Tool for PC

2. Repair the Xbox App and Windows Store App

Open Settings > Apps > Installed Apps

Locate Xbox > click Advanced options

Select Repair

Restart your device to apply changes

Repeat the same steps for the Microsoft Store app

3. Clear the Windows Store Cache

Open Command Prompt (Admin)

Type: WSReset.exe > press Enter

Alternatively:

In Start Search, type wsreset.exe

Right-click the result > select Run as administrator

4. Reinstall the Gaming Services App

Open Windows PowerShell (Admin)

Run the following command to uninstall Gaming Services:

get-appxpackage Microsoft.GamingServices | remove-AppxPackage -allusers

Then reinstall Gaming Services by running:

start ms-windows-store://pdp/?productid=9MWPM2CQNLHN

Install the app from the Store page

Select Yes when prompted by User Account Control (UAC)

Restart your device and try installing the game again

Extra tip: Ensure Windows and the Xbox app are fully updated as new patches often resolve underlying issues

I hope this helps. I'm here if you have any further questions!

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".  

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.