Admin account recovery request — TOO ALTOR GROUP

Question

Admin account recovery request — TOO ALTOR GROUP

BI Power 0

Hello Microsoft Support Team,

I am the global administrator of the organization TOO ALTOR GROUP. My admin account is REMOVE PII

Unfortunately, I have lost access to the Microsoft Authenticator app that was linked to this account, so I can no longer sign in to the Microsoft 365 Admin Center. I do not have any backup codes or a recovery phone number.

Please assist me in recovering administrator access or disabling two-factor authentication (MFA) for this account.

Account and organization details:

Admin account: REMOVE PII

Contact email: *REMOVE PII

Organization name: REMOVE PII

Approximate date of Microsoft 365 registration: September 2025

Phone number: Not available

I am ready to verify my identity and provide any necessary information to confirm ownership of this Microsoft 365 tenant. Please confirm receipt of this request and let me know the next steps to proceed with the recovery.

Thank you very much for your assistance.

Best regards, Serikbayev Kuanysh Administrator — REMOVE PII

Комментариев: 0

1 ответ

Ваш ответ

Answer 1

Hi BI Power

Welcome to Microsoft Q&A forum

I'm sorry to hear that you're having trouble signing in to your Microsoft account due to the authenticator app. You can try my suggestion:

1.Check for Other Admins: If there are other IT admins in your organization, ask them to reset your MFA settings

Пользовательское изображение

2.Contact Microsoft Support:

-If you’re the sole admin, please try to find the related hotline number to call the frontline let them raise a ticket for you: Customer service phone numbers - Microsoft Support

-When prompted, specify:

-In some countries, this is an automated conversation: First, when you call the hotline, they will ask you what kind of problem you are struggling with.

Answer: Authenticator.

A: What products do you use?

B: Office 365 for business.

Verification: Education or company account?

B: For companies

A: Are you an administrator?

B: Yes.

A: Are there any other administrators in your organization?

B: No.

A: I need one.... Service request?

B: Yes

3.If Your Account Is Managed by a Partner/Reseller:

-Contact your reseller’s support team to open a service request on your behalf.

4.If Support Is Unreachable:

You might consider registering for a new tenant by signing up for a trial subscription via this link Compare All Microsoft 365 Plans | Microsoft. This would allow you to create a new tenant following the provided prompts. Once set up, you can access the admin console of the new tenant and submit a support ticket requesting to speak with the Data Protection team on behalf of your previous tenant.

Please remember to cancel the trial subscription once your issue is resolved to avoid any unintended charges.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Анонимные

2025-10-10T14:25:45.86+00:00

Hi BI Power

I’m following up to make sure you received all the information you need regarding your Microsoft account login issue. I understand how frustrating it must be to lose access while still being charged for the subscription.

In my previous message, I shared several ways to contact Microsoft Support directly. They are the only team with the necessary permissions to help verify your identity and restore access. I truly hope the information I provided helps move things forward for you.

If anything is unclear or if you need additional support, please don’t hesitate to reach out.
Анонимные

2025-10-13T14:55:12.77+00:00

Hi BI PowerIf you still need any help or have questions, please don’t hesitate to let me know. I’m happy to assist