Onedrive and Sharepoint no access - _Information deleted for privacy protection

Do you know what's the funniest thing? This is that after 2 months of blocking, they sent me a letter saying that my storage was full and needed to be freed, otherwise all data would be deleted, but at that time I could not access the OneDrive applications, access to them had long been prohibited, how could I influence it? No way! Technical support was never able to answer this nuance, how can you demand that I allocate space in the storage by taking away my access to the tools? As a result, naturally, when the deadline passed, all data was most likely deleted forever, I lost 50TB of my data. Bravo. But this is even the funniest part. When, almost a year later, I decided to contact technical support again through the admin center, they told me that this was not their competence, contact technical support for developers and when I tried to do this, through the page - https://support.serviceshub.microsoft.com/supportforbusiness/create there I selected the Onedrive product in the first line and Onedrive for Business in the other line, a window popped up asking me to go to the Microsoft Administration Center and contact technical support where I’ve already done this twice, it’s just a laugh, they throw me around in circles)

Information deleted for privacy protection

Okay, I agree to escalate this problem to a higher level for investigation, what do I need to do for this? Which mailbox should I contact? As for personal data in the screenshots, since there is no access to OneDrive, there is no point in hiding anything, OneDrive is dead.

I don’t know if there will be a chance to return access, it seems to me that this is unlikely, I have lost all hope, as they explained to me, it is possible to unblock access only once, the second time it is impossible to do it, the automatic system does not allow this to be done, not a single person can influence this system that the company itself created. All this was done for the purpose of some security of user data. What is the point of security if this system itself deleted all my data, the automatic security system turned out to be the only danger for me. This is such a paradox. It wasn’t the virus that killed me, it wasn’t the hackers, it was the Microsoft company itself.

The only condition is that communication is only via email; it is impossible to resolve issues by phone.

Hi @Vadimov Vadim,

Thank you for your response. I’m sorry to hear that you’ve had an unfortunate experience.

If you wish to escalate the issue, please request this directly with the agent currently handling your ticket so they can assist you further.

I don’t understand which agent you mean, the one in the support service when contacting the Microsoft Administration Center? The ticket is already closed, and the last message from the agents was something like - this is not within my competence, contact developer support. What's the point of going there a third time?

If there was a personal mailbox for the escalation agent then this would make sense.

Hi @Вадимов Вадим,

Thank you for your response. Please allow me to clarify the following:

Your support ticket was closed quite some time ago. In this case, you can submit a new support request via the following link: https://admin.microsoft.com.

Once an agent contacts you, you can let them know that you would like to escalate the ticket to a higher-level support team through the agent currently assisting you.