на макбук не открывается word. Выдает следующую ошибку:

Question

на макбук не открывается word. Выдает следующую ошибку:

Анонимные

Microsoft Error Reporting log version: 2.0

Error Signature:

Exception: EXC_BAD_INSTRUCTION

ExceptionEnumString: 2

Exception Code: 0x00000001 (0x0000000000000000)

Date/Time: 2025-03-14 16:33:55 +0000

Application Name: Microsoft Word

Application Bundle ID: com.microsoft.Word

Application Signature: MSWD

Application Bitness: x64

Application Version: 16.95.0.25030928

Crashed Module Name: mso99

Crashed Module Version: 16.95.25030928

Crashed Module Offset: 0x00000000002ee398

Blame Module Name: mso99

Blame Module Version: 16.95.25030928

UnsymbolicatedChecksum: 11B46337F25E240A6B9DBFC62CA5F968

Blame Module Offset: 0x00000000002ee398

StackHash: 7302073c2515d30a_0x00000000212d4782

Application LCID: 1049

Extra app info: Reg=en Loc=0x0419

Build Type: Release

Crashed thread Stack Pointer: 0x_000000016bb53d10

Crashed thread: 0

Thread 0 crashed (0x16888):

1 0x0000000113a52398 in (mso99 + 0x00000000002ee398) 0x0000000000000000

2 0x00000001138b53e0 in (mso99 + 0x00000000001513e0) 0x0000000000000000

3 0x00000001138b4db0 in (mso99 + 0x0000000000150db0) 0x000000016bb54030

4 0x00000001138b3be4 in (mso99 + 0x000000000014fbe4) 0x000000016bb54120

5 0x00000001138b383c in (mso99 + 0x000000000014f83c) 0x000000016bb541c0

6 0x0000000113df9494 in (mso99 + 0x0000000000695494) 0x000000016bb542b0

7 0x0000000113df745c in (mso99 + 0x000000000069345c) 0x000000016bb543f0

8 0x0000000113df8b00 in (mso99 + 0x0000000000694b00) 0x000000016bb546a0

9 0x0000000113c7fc64 in (mso99 + 0x000000000051bc64) 0x000000016bb546c0

10 0x0000000186ef3850 in __dispatch_call_block_and_release + 0x0000001C (libdispatch.dylib + 0x0000000000002850) 0x000000016bb546e0

11 0x0000000186ef55b0 in __dispatch_client_callout + 0x00000010 (libdispatch.dylib + 0x00000000000045b0) 0x000000016bb54700

12 0x0000000186f0403c in __dispatch_main_queue_drain + 0x000003D4 (libdispatch.dylib + 0x000000000001303c) 0x000000016bb54720

13 0x0000000186f03c54 in __dispatch_main_queue_callback_4CF + 0x00000028 (libdispatch.dylib + 0x0000000000012c54) 0x000000016bb547d0

14 0x00000001871cf9cc in ___CFRUNLOOP_IS_SERVICING_THE_MAIN_DISPATCH_QUEUE__ + 0x0000000C (CoreFoundation + 0x00000000000bc9cc) 0x000000016bb547f0

15 0x000000018718f5b8 in ___CFRunLoopRun + 0x000007C8 (CoreFoundation + 0x000000000007c5b8) 0x000000016bb54800

16 0x000000018718e730 in _CFRunLoopRunSpecific + 0x00000248 (CoreFoundation + 0x000000000007b730) 0x000000016bb55570

17 0x00000001926fd52c in _RunCurrentEventLoopInMode + 0x00000120 (HIToolbox + 0x000000000010b52c) 0x000000016bb55600

18 0x0000000192703344 in _ReceiveNextEventCommon + 0x000002A0 (HIToolbox + 0x0000000000111344) 0x000000016bb55650

19 0x0000000192703504 in __BlockUntilNextEventMatchingListInModeWithFilter + 0x00000048 (HIToolbox + 0x0000000000111504) 0x000000016bb556d0

20 0x000000018ad06844 in __DPSNextEvent + 0x00000290 (AppKit + 0x000000000003b844) 0x000000016bb556e0

21 0x000000018b66cc20 in -[NSApplication(NSEventRouting) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 0x000002AC (AppKit + 0x00000000009a1c20) 0x000000016bb55ab0

22 0x000000018af34510 in -[NSApplication _doModalLoop:peek:] + 0x000000D4 (AppKit + 0x0000000000269510) 0x000000016bb55b80

23 0x000000018af33120 in ___35-[NSApplication runModalForWindow:]_block_invoke_2 + 0x00000034 (AppKit + 0x0000000000268120) 0x000000016bb55bf0

24 0x000000018af330cc in ___35-[NSApplication runModalForWindow:]_block_invoke + 0x00000068 (AppKit + 0x00000000002680cc) 0x000000016bb55c20

25 0x000000018af32998 in __NSTryRunModal + 0x00000060 (AppKit + 0x0000000000267998) 0x000000016bb55c70

26 0x000000018af32850 in -[NSApplication runModalForWindow:] + 0x00000120 (AppKit + 0x0000000000267850) 0x000000016bb55c90

27 0x0000000114ed0204 in (mso99 + 0x000000000176c204) 0x000000016bb55d70

28 0x000000018834f8c8 in -[NSObject(NSThreadPerformAdditions) performSelector:onThread:withObject:waitUntilDone:modes:] + 0x0000034C (Foundation + 0x000000000004a8c8) 0x000000016bb55d90

29 0x000000018834f3d0 in -[NSObject(NSThreadPerformAdditions) performSelectorOnMainThread:withObject:waitUntilDone:] + 0x0000006C (Foundation + 0x000000000004a3d0) 0x000000016bb55f00

30 0x0000000114ed01b8 in (mso99 + 0x000000000176c1b8) 0x000000016bb55f40

31 0x0000000114ecd79c in (mso99 + 0x000000000176979c) 0x000000016bb55f70

32 0x0000000114ecdda0 in (mso99 + 0x0000000001769da0) 0x000000016bb55fa0

33 0x0000000114ecedb8 in (mso99 + 0x000000000176adb8) 0x000000016bb56070

34 0x000000010445a614 in (Microsoft Word + 0x00000000001b2614) 0x000000016bb56170

35 0x000000010445a35c in (Microsoft Word + 0x00000000001b235c) 0x000000016bb561a0

36 0x000000018718536c in ___CFNOTIFICATIONCENTER_IS_CALLING_OUT_TO_AN_OBSERVER__ + 0x00000090 (CoreFoundation + 0x000000000007236c) 0x000000016bb56200

37 0x0000000187216208 in ____CFXRegistrationPost_block_invoke + 0x00000054 (CoreFoundation + 0x0000000000103208) 0x000000016bb56250

38 0x0000000187216150 in __CFXRegistrationPost + 0x000001B0 (CoreFoundation + 0x0000000000103150) 0x000000016bb56290

39 0x0000000187153fa8 in __CFXNotificationPost + 0x000002D8 (CoreFoundation + 0x0000000000040fa8) 0x000000016bb56370

40 0x000000018830e6b4 in -[NSNotificationCenter postNotificationName:object:userInfo:] + 0x00000054 (Foundation + 0x00000000000096b4) 0x000000016bb56d20

41 0x000000018ad0f488 in -[NSApplication _postDidFinishNotification] + 0x00000118 (AppKit + 0x0000000000044488) 0x000000016bb56d50

42 0x000000018ad0f238 in -[NSApplication _sendFinishLaunchingNotification] + 0x000000A8 (AppKit + 0x0000000000044238) 0x000000016bb56e10

43 0x000000018ad0d698 in -[NSApplication(NSAppleEventHandling) _handleAEOpenEvent:] + 0x000001F0 (AppKit + 0x0000000000042698) 0x000000016bb56e40

44 0x000000018ad0d2a0 in -[NSApplication(NSAppleEventHandling) _handleCoreEvent:withReplyEvent:] + 0x000001E4 (AppKit + 0x00000000000422a0) 0x000000016bb56ee0

45 0x00000001883374a8 in -[NSAppleEventManager dispatchRawAppleEvent:withRawReply:handlerRefCon:] + 0x00000138 (Foundation + 0x00000000000324a8) 0x000000016bb56f30

46 0x00000001883372a0 in __NSAppleEventManagerGenericHandler + 0x0000004C (Foundation + 0x00000000000322a0) 0x000000016bb56f70

47 0x000000018e72f130 in __AppleEventsCheckInAppWithBlock + 0x0000364C (AE + 0x000000000000c130) 0x000000016bb56fb0

48 0x000000018e72ea54 in __AppleEventsCheckInAppWithBlock + 0x00002F70 (AE + 0x000000000000ba54) 0x000000016bb572c0

49 0x000000018e727fa0 in _aeProcessAppleEvent + 0x000001E4 (AE + 0x0000000000004fa0) 0x000000016bb572f0

50 0x000000019261b20c in _AEProcessAppleEvent + 0x00000040 (HIToolbox + 0x000000000002920c) 0x000000016bb57360

51 0x000000018ad06b3c in __DPSNextEvent + 0x00000588 (AppKit + 0x000000000003bb3c) 0x000000016bb573a0

52 0x000000018b66cc20 in -[NSApplication(NSEventRouting) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 0x000002AC (AppKit + 0x00000000009a1c20) 0x000000016bb57770

53 0x000000018acf9870 in -[NSApplication run] + 0x000001DC (AppKit + 0x000000000002e870) 0x000000016bb57840

54 0x000000018acd0064 in _NSApplicationMain + 0x00000374 (AppKit + 0x0000000000005064) 0x000000016bb578b0

55 0x0000000186d28270 in (UnknownModule + 0x0000000000000000) 0x000000016bb57910

ARM Thread State(64bit):

x0: 0x00000000c0d1f1ed x1: 0x00000000212d4782 x2: 0x0000000000000000 x3:0x000000016bb53c2c

x4: 0x0000000000000006 x5: 0x00000000811359a0 x6: 0x00006000005459f0 x7:0x0000000000001d4c

x8: 0x0000000000000000 x9: 0x0000000000000000 x10: 0x0000000000000000 x11:0x0000000000000000

x12: 0x0000000000000000 x13: 0x0000000000000030 x14: 0x0000000000000000 x15:0x000000011547886a

x16: 0x00000001154788e8 x17: 0x00000001138b4d78 x18: 0x0000000000000000 x19:0x000000016bb53d50

x20: 0x000000016bb53db0 x21: 0x000000016bb53d98 x22: 0x000000016bb53dd0 x23:0x0000000000000000

x24: 0x0000000115c12bd0 x25: 0x0000600002c88460 x26: 0x00006000006a4560 x27:0x0000000000000003

x28: 0x0000000000000000 fp: 0x000000016bb53d30 lr: 0x0000000113e55804 sp:0x000000016bb53d10

pc: 0x0000000113a52398 cpsr: 0x0000000060001000

Thread 1 (0x168a7):

1 0x000000018706a6ec in ___psynch_cvwait + 0x00000008 (libsystem_kernel.dylib + 0x00000000000046ec) 0x0000000000000000

2 0x0000000186fde578 in std::__1::condition_variable::wait(std::__1::unique_lock&) + 0x0000001C (libc++.1.dylib + 0x0000000000021578) 0x0000000000000000

3 0x00000001080b8b44 in (mbukernel + 0x000000000000cb44) 0x000000016bbddc40

4 0x00000001080b6dd8 in (mbukernel + 0x000000000000add8) 0x000000016bbddc70

5 0x00000001080b6c48 in (mbukernel + 0x000000000000ac48) 0x000000016bbddd00

6 0x000000010be5f6c4 in (mso20 + 0x00000000000876c4) 0x000000016bbddd30

7 0x000000010b00212c in (mso30 + 0x000000000005a12c) 0x000000016bbddd50

8 0x000000010b001588 in (mso30 + 0x0000000000059588) 0x000000016bbde310

9 0x000000010b0014b4 in (mso30 + 0x00000000000594b4) 0x000000016bbde330

10 0x000000010b61a758 in (mso30 + 0x0000000000672758) 0x000000016bbde370

11 0x000000010b61ae64 in (mso30 + 0x0000000000672e64) 0x000000016bbde460

12 0x000000010b614df8 in (mso30 + 0x000000000066cdf8) 0x000000016bbde680

13 0x000000010b60f734 in (mso30 + 0x0000000000667734) 0x000000016bbde6e0

14 0x000000010b60ed38 in (mso30 + 0x0000000000666d38) 0x000000016bbde9e0

15 0x000000010b60e218 in (mso30 + 0x0000000000666218) 0x000000016bbdeb10

16 0x000000010b60e99c in (mso30 + 0x000000000066699c) 0x000000016bbdeb70

17 0x000000010be25eb4 in (mso20 + 0x000000000004deb4) 0x000000016bbdedb0

18 0x000000010c084358 in (mso20 + 0x00000000002ac358) 0x000000016bbdee10

19 0x000000010991604c in (WLMKernel + 0x000000000004604c) 0x000000016bbdee30

20 0x0000000186ef3850 in __dispatch_call_block_and_release + 0x0000001C (libdispatch.dylib + 0x0000000000002850) 0x000000016bbdee60

21 0x0000000186ef55b0 in __dispatch_client_callout + 0x00000010 (libdispatch.dylib + 0x00000000000045b0) 0x000000016bbdee80

22 0x0000000186ef86fc in __dispatch_queue_override_invoke + 0x00000390 (libdispatch.dylib + 0x00000000000076fc) 0x000000016bbdeea0

23 0x0000000186f074c8 in __dispatch_root_queue_drain + 0x00000184 (libdispatch.dylib + 0x00000000000164c8) 0x000000016bbdef00

24 0x0000000186f07cd4 in __dispatch_worker_thread2 + 0x00000098 (libdispatch.dylib + 0x0000000000016cd4) 0x000000016bbdef90

25 0x00000001870a4398 in __pthread_wqthread + 0x000000E0 (libsystem_pthread.dylib + 0x0000000000003398) 0x000000016bbdefb0

ARM Thread State(64bit):

x0: 0x0000600003b2c2c8 x1: 0x0000000100000100 x2: 0x0000000000000000 x3:0x0000000000000000

x4: 0x0000000000000000 x5: 0x00000000000000a0 x6: 0x0000000000000000 x7:0x0000000000000000

x8: 0x000000016bbddbb8 x9: 0x0000000000000000 x10: 0x0000000000000000 x11:0x0000000000000002

x12: 0x0000000000000002 x13: 0x0000000000000000 x14: 0x0000000000000000 x15:0x0000000000000000

x16: 0x0000000000000131 x17: 0x00000001f905a278 x18: 0x0000000000000000 x19:0x0000600003b2c288

x20: 0x0000600003b2c2c8 x21: 0x000000016bbdf0e0 x22: 0x0000000000000000 x23:0x0000000000000000

x24: 0x0000000000000000 x25: 0x0000000000000001 x26: 0x0000000000000100 x27:0x000000016bbde020

x28: 0x0000000000000000 fp: 0x000000016bbddc30 lr: 0x00000001870a8894 sp:0x000000016bbddba0

pc: 0x000000018706a6ec cpsr: 0x0000000040001000

Thread 2 (0x168a8):

1 0x000000018706a6ec in ___psynch_cvwait + 0x00000008 (libsystem_kernel.dylib + 0x00000000000046ec) 0x0000000000000000

2 0x00000001098eb4cc in (WLMKernel + 0x000000000001b4cc) 0x0000000000000000

3 0x00000001098e2b40 in (WLMKernel + 0x0000000000012b40) 0x000000016bc68c70

4 0x00000001098e2694 in (WLMKernel + 0x0000000000012694) 0x000000016bc68d00

5 0x00000001098e25a8 in (WLMKernel + 0x00000000000125a8) 0x000000016bc68d60

6 0x00000001098f23a8 in (WLMKernel + 0x00000000000223a8) 0x000000016bc68dd0

7 0x000000010be6f2cc in (mso20 + 0x00000000000972cc) 0x000000016bc68df0

8 0x000000010b05f110 in (mso30 + 0x00000000000b7110) 0x000000016bc68e00

9 0x000000010b15d590 in (mso30 + 0x00000000001b5590) 0x000000016bc68e60

10 0x000000010b053750 in (mso30 + 0x00000000000ab750) 0x000000016bc690c0

11 0x000000010b4aef1c in (mso30 + 0x0000000000506f1c) 0x000000016bc69100

12 0x000000010b6169e8 in (mso30 + 0x000000000066e9e8) 0x000000016bc69380

13 0x000000010b0762dc in (mso30 + 0x00000000000ce2dc) 0x000000016bc695c0

14 0x000000010b750288 in (mso30 + 0x00000000007a8288) 0x000000016bc6a6e0

15 0x000000010b750d78 in (mso30 + 0x00000000007a8d78) 0x000000016bc6aba0

16 0x000000010b752528 in (mso30 + 0x00000000007aa528) 0x000000016bc6abe0

17 0x000000010b0113e8 in (mso30 + 0x00000000000693e8) 0x000000016bc6ac20

18 0x000000010b010dc4 in (mso30 + 0x0000000000068dc4) 0x000000016bc6ade0

19 0x000000010b7666dc in (mso30 + 0x00000000007be6dc) 0x000000016bc6ae10

20 0x0000000186ef3850 in __dispatch_call_block_and_release + 0x0000001C (libdispatch.dylib + 0x0000000000002850) 0x000000016bc6ae60

21 0x0000000186ef55b0 in __dispatch_client_callout + 0x00000010 (libdispatch.dylib + 0x00000000000045b0) 0x000000016bc6ae80

22 0x0000000186ef86fc in __dispatch_queue_override_invoke + 0x00000390 (libdispatch.dylib + 0x00000000000076fc) 0x000000016bc6aea0

23 0x0000000186f074c8 in __dispatch_root_queue_drain + 0x00000184 (libdispatch.dylib + 0x00000000000164c8) 0x000000016bc6af00

24 0x0000000186f07cd4 in __dispatch_worker_thread2 + 0x00000098 (libdispatch.dylib + 0x0000000000016cd4) 0x000000016bc6af90

25 0x00000001870a4398 in __pthread_wqthread + 0x000000E0 (libsystem_pthread.dylib + 0x0000000000003398) 0x000000016bc6afb0

ARM Thread State(64bit):

x0: 0x0000600002945a88 x1: 0x0000000100000100 x2: 0x0000000000000000 x3:0x0000000000000000

x4: 0x0000000000000000 x5: 0x00000000000000a0 x6: 0x0000000000000000 x7:0x0000000000000000

x8: 0x000000016bc68bb8 x9: 0x0000000000000000 x10: 0x0000000000000000 x11:0x0000000000000002

x12: 0x0000000000000002 x13: 0x0000000000000000 x14: 0x0000000000000000 x15:0x0000000000000000

x16: 0x0000000000000131 x17: 0x00000001f905a278 x18: 0x0000000000000000 x19:0x0000600002945ab8

x20: 0x0000600002945a88 x21: 0x000000016bc6b0e0 x22: 0x0000000000000000 x23:0x0000000000000000

x24: 0x0000000000000000 x25: 0x0000000000000001 x26: 0x0000000000000100 x27:0x00000033dc2f3a24

x28: 0x0000000000000000 fp: 0x000000016bc68c30 lr: 0x00000001870a8894 sp:0x000000016bc68ba0

pc: 0x000000018706a6ec cpsr: 0x0000000040001000

Thread 3 (0x168af):

1 0x000000018706a6ec in ___psynch_cvwait + 0x00000008 (libsystem_kernel.dylib + 0x00000000000046ec) 0x0000000000000000

2 0x00000001098eb4cc in (WLMKernel + 0x000000000001b4cc) 0x0000000000000000

3 0x00000001098e2b40 in (WLMKernel + 0x0000000000012b40) 0x000000016bcf5280

4 0x00000001098e2694 in (WLMKernel + 0x0000000000012694) 0x000000016bcf5310

5 0x00000001098e25a8 in (WLMKernel + 0x00000000000125a8) 0x000000016bcf5370

6 0x00000001098e24b0 in (WLMKernel + 0x00000000000124b0) 0x000000016bcf53e0

7 0x000000010be4ee00 in (mso20 + 0x0000000000076e00) 0x000000016bcf5400

8 0x000000010b60eb98 in (mso30 + 0x0000000000666b98) 0x000000016bcf5410

9 0x000000010b60dc40 in (mso30 + 0x0000000000665c40) 0x000000016bcf5540

10 0x000000010b60d670 in (mso30 + 0x0000000000665670) 0x000000016bcf5600

11 0x000000010b60d7d4 in (mso30 + 0x00000000006657d4) 0x000000016bcf57d0

12 0x000000010b010794 in (mso30 + 0x0000000000068794) 0x000000016bcf58a0

13 0x000000010b010258 in (mso30 + 0x0000000000068258) 0x000000016bcf69c0

14 0x000000010b00ffe8 in (mso30 + 0x0000000000067fe8) 0x000000016bcf6a90

15 0x000000010b00fa98 in (mso30 + 0x0000000000067a98) 0x000000016bcf6bf0

16 0x000000010b3bb108 in (mso30 + 0x0000000000413108) 0x000000016bcf6d10

17 0x000000010b00f9dc in (mso30 + 0x00000000000679dc) 0x000000016bcf6d30

18 0x000000010c09049c in (mso20 + 0x00000000002b849c) 0x000000016bcf6d40

19 0x000000010be46aa8 in (mso20 + 0x000000000006eaa8) 0x000000016bcf6d70

20 0x000000010be25eb4 in (mso20 + 0x000000000004deb4) 0x000000016bcf6db0

21 0x000000010c084358 in (mso20 + 0x00000000002ac358) 0x000000016bcf6e10

22 0x000000010991604c in (WLMKernel + 0x000000000004604c) 0x000000016bcf6e30

23 0x0000000186ef3850 in __dispatch_call_block_and_release + 0x0000001C (libdispatch.dylib + 0x0000000000002850) 0x000000016bcf6e60

24 0x0000000186ef55b0 in __dispatch_client_callout + 0x00000010 (libdispatch.dylib + 0x00000000000045b0) 0x000000016bcf6e80

25 0x0000000186ef86fc in __dispatch_queue_override_invoke + 0x00000390 (libdispatch.dylib + 0x00000000000076fc) 0x000000016bcf6ea0

26 0x0000000186f074c8 in __dispatch_root_queue_drain + 0x00000184 (libdispatch.dylib + 0x00000000000164c8) 0x000000016bcf6f00

27 0x0000000186f07cd4 in __dispatch_worker_thread2 + 0x00000098 (libdispatch.dylib + 0x0000000000016cd4) 0x000000016bcf6f90

28 0x00000001870a4398 in __pthread_wqthread + 0x000000E0 (libsystem_pthread.dylib + 0x0000000000003398) 0x000000016bcf6fb0

ARM Thread State(64bit):

x0: 0x0000600002938608 x1: 0x0000000100000100 x2: 0x0000000000000000 x3:0x0000000000000000

x4: 0x0000000000000000 x5: 0x00000000000000a0 x6: 0x0000000000000000 x7:0x0000000000000000

x8: 0x000000016bcf51c8 x9: 0x0000000000000000 x10: 0x0000000000000000 x11:0x0000000000000002

x12: 0x0000000000000002 x13: 0x0000000000000000 x14: 0x0000000000000000 x15:0x0000000000000000

x16: 0x0000000000000131 x17: 0x00000001f905a278 x18: 0x0000000000000000 x19:0x0000600002938638

x20: 0x0000600002938608 x21: 0x000000016bcf70e0 x22: 0x0000000000000000 x23:0x0000000000000000

x24: 0x0000000000000000 x25: 0x0000000000000001 x26: 0x0000000000000100 x27:0x00000033dc2b8957

x28: 0x0000000000000000 fp: 0x000000016bcf5240 lr: 0x00000001870a8894 sp:0x000000016bcf51b0

pc: 0x000000018706a6ec cpsr: 0x0000000040001000

Thread 4 (0x168b4):

1 0x0000000187066f54 in _mach_msg2_trap + 0x00000008 (libsystem_kernel.dylib + 0x0000000000000f54) 0x0000000000000000

2 0x00000001870915d4 in _task_suspend + 0x0000006C (libsystem_kernel.dylib + 0x000000000002b5d4) 0x0000000000000000

3 0x000000010790bf50 in (merp + 0x0000000000007f50) 0x000000016bd82d20

4 0x000000010790b2cc in (merp + 0x00000000000072cc) 0x000000016bd82ef0

5 0x0000000107907ff0 in (merp + 0x0000000000003ff0) 0x000000016bd82f10

6 0x00000001870a82e0 in __pthread_start + 0x00000084 (libsystem_pthread.dylib + 0x00000000000072e0) 0x000000016bd82fc0

ARM Thread State(64bit):

x0: 0x0000000000000000 x1: 0x0000000200000003 x2: 0x0000001800001513 x3:0x0001160700000203

x4: 0x00000d4f00000000 x5: 0x0001160700000000 x6: 0x000000000000002c x7:0x0000000000000000

x8: 0xfffffffffffffbbf x9: 0x0000000000000000 x10: 0x0000000000000000 x11:0x0000000000000190

x12: 0x0000000000000001 x13: 0x0000000000000000 x14: 0x0000007900000000 x15:0x0000000000000028

x16: 0xffffffffffffffd1 x17: 0x0000000000000028 x18: 0x0000000000000000 x19:0x0000000000000000

x20: 0x000000000000002c x21: 0x0001160700000000 x22: 0x00000d4f00000000 x23:0x0001160700000203

x24: 0x000000016bd82ce0 x25: 0x0000001800001513 x26: 0x0000000200000003 x27:0x0000000200000003

x28: 0x0000000000000000 fp: 0x000000016bd82cd0 lr: 0x0000000187079604 sp:0x000000016bd82c80

pc: 0x0000000187066f54 cpsr: 0x00000000a0001000

Thread 5 (0x168b8):

1 0x000000018706a6ec in ___psynch_cvwait + 0x00000008 (libsystem_kernel.dylib + 0x00000000000046ec) 0x0000000000000000

2 0x00000001098eb4cc in (WLMKernel + 0x000000000001b4cc) 0x0000000000000000

3 0x00000001098e2b40 in (WLMKernel + 0x0000000000012b40) 0x000000016be0d120

4 0x00000001098e2694 in (WLMKernel + 0x0000000000012694) 0x000000016be0d1b0

5 0x00000001098e25a8 in (WLMKernel + 0x00000000000125a8) 0x000000016be0d210

6 0x00000001098e24b0 in (WLMKernel + 0x00000000000124b0) 0x000000016be0d280

7 0x000000010be4ee00 in (mso20 + 0x0000000000076e00) 0x000000016be0d2a0

8 0x000000010b60eb98 in (mso30 + 0x0000000000666b98) 0x000000016be0d2b0

9 0x000000010b07681c in (mso30 + 0x00000000000ce81c) 0x000000016be0d3e0

10 0x000000010b0766c8 in (mso30 + 0x00000000000ce6c8) 0x000000016be0d590

11 0x000000010b07629c in (mso30 + 0x00000000000ce29c) 0x000000016be0d650

12 0x000000010b003408 in (mso30 + 0x000000000005b408) 0x000000016be0e770

13 0x000000010b0017d0 in (mso30 + 0x00000000000597d0) 0x000000016be0e790

14 0x000000010b001588 in (mso30 + 0x0000000000059588) 0x000000016be0ed50

15 0x000000010c08d5a8 in (mso20 + 0x00000000002b55a8) 0x000000016be0ed70

16 0x000000010be25eb4 in (mso20 + 0x000000000004deb4) 0x000000016be0edb0

17 0x000000010c084358 in (mso20 + 0x00000000002ac358) 0x000000016be0ee10

18 0x000000010991604c in (WLMKernel + 0x000000000004604c) 0x000000016be0ee30

19 0x0000000186ef3850 in __dispatch_call_block_and_release + 0x0000001C (libdispatch.dylib + 0x0000000000002850) 0x000000016be0ee60

20 0x0000000186ef55b0 in __dispatch_client_callout + 0x00000010 (libdispatch.dylib + 0x00000000000045b0) 0x000000016be0ee80

21 0x0000000186ef86fc in __dispatch_queue_override_invoke + 0x00000390 (libdispatch.dylib + 0x00000000000076fc) 0x000000016be0eea0

22 0x0000000186f074c8 in __dispatch_root_queue_drain + 0x00000184 (libdispatch.dylib + 0x00000000000164c8) 0x000000016be0ef00

23 0x0000000186f07cd4 in __dispatch_worker_thread2 + 0x00000098 (libdispatch.dylib + 0x0000000000016cd4) 0x000000016be0ef90

24 0x00000001870a4398 in __pthread_wqthread + 0x000000E0 (libsystem_pthread.dylib + 0x0000000000003398) 0x000000016be0efb0

Заблокированный вопрос. Этот вопрос был перенесен из сообщества службы поддержки Майкрософт. Вы можете проголосовать о его полезности, но не можете добавлять комментарии или ответы, а также подписаться на этот вопрос.

Комментариев: 0

1 ответ

Answer 1

Этот ответ был переведен автоматически. Поэтому в тексте могут присутствовать грамматические ошибки или странные фразы.

Здравствуйте, Эра Ермагамбетова

Добро пожаловать в сообщество Microsoft.

Я понимаю, что вы столкнулись с проблемой при открытии приложения Word на вашем Mac. Я понимаю, что вы чувствуете.

Существует множество возможных причин этой проблемы.

Например: конфликты программного обеспечения, проблемы совместимости или поврежденные файлы программы Office.

Вот несколько шагов, которые вы можете попробовать:

1. Офис обновлений.

По возможности откройте любое приложение Office (например, Excel) > в верхнем меню нажмите «Справка» > «Проверить наличие обновлений».

2. Удалите и переустановите Office.

Следуйте инструкциям в этой статье, чтобы удалить Office: Удаление Office для Mac - Служба поддержки Майкрософт
Войдите на этот веб-сайт с учетной записью Microsoft, связанной с вашим продуктом Office: https://account.microsoft.com/services
Нажмите на вкладку «Подписка» на левой боковой панели и найдите там свой продукт Office.
Нажмите кнопку "Установить" в установщике downalod. Позвоните в установщик, чтобы установить Office.

Кроме того, из-за ограниченности информации и различных возможных причин проблемы, мы можем потребовать от вас более подробную информацию.

Ваша версия macOS. Нажмите меню Apple в левом верхнем углу компьютера Mac, затем нажмите « Об этом Mac».
Ваша версия Office. Откройте Word > нажмите «Word » в левом верхнем углу > нажмите «О Word».
Какой продукт Office у вас есть? Например: подписка на Microsoft 365 персональный ? Подписка на Microsoft 365 для семьи ? Office для дома и учебы 2021?

Пожалуйста, отнеситесь с пониманием к тому, что наш первоначальный ответ не всегда может решить проблему сразу. Не стесняйтесь писать в ответ, если вам нужна дополнительная помощь.

С наилучшими пожеланиями

Люсия Ву - MSFT | Специалист по поддержке сообщества Майкрософт