macOS – Press-and-hold accent menu doesn't appear in Teams message box; letter repeats instead

I think you got it wrong. To clarify, the accent popup does appear. The problem is what happens after I select an accent. For example, when I press and hold "a" and choose "á" in the Teams message compose box, both characters are inserted ("aá"). The same happens with "ã" ("aã") and "à" ("aà").

I've already tested this in other macOS apps, and the long-press accent selection works correctly there. It's the way I have always typed accented characters. The problem happens only in Teams (version 26276.505.5234.9924), so it doesn't seem to be a problem with my keyboard layout or macOS settings.

Could you please test it the same way on your side? Press and hold "a" in the compose box and select "á" from the popup, then check whether an extra "a" is inserted. Is this a known issue in this Teams version? Is there a fix or workaround?

Thank you.

Thank you for your response and for providing further clarification.

I tested this again in Teams using the same version as yours. In my testing, when I press and hold the "a" key and then select accented characters such as "à", "á", or "ã", I am unable to reproduce the behavior you described, where an additional "a" is inserted.

You also mentioned that this issue does not occur in other applications on macOS.

In this case, I recommend uninstalling Teams and then reinstalling it to see whether the issue persists.

After reinstalling Teams, please let me know the result. I will continue to assist you.

I look forward to your response.

I've already uninstalled and reinstalled Teams. The issue persists.

Hi Eduardo,

Thank you for your response.

If you have already tried reinstalling Teams but the issue persists, please try clearing the Teams cache by following the steps below. This can help remove old cached data or settings that may be causing the issue. This process will not delete your Teams data:

1. If Teams is still running, right-click the Teams icon in the Dock, then select Quit, or press Command (⌘) + Q.
2. In Finder, open the /Applications/Utilities folder, then double-click Terminal.
3. Enter the following commands one at a time, pressing Return after each command:

rm -rf ~/Library/Group Containers/UBF8T346G9.com.microsoft.teams

rm -rf ~/Library/Containers/com.microsoft.teams2

1. Restart Teams.

You can refer to the following documentation for more information:

Clear the Teams client cache - Microsoft Teams | Microsoft Learn

If you have already cleared the Teams cache but the issue still persists, I recommend creating a support ticket with Microsoft Technical Support. The support team has access to more advanced diagnostic tools to investigate the issue with the Teams and macOS versions you are currently using. They can also review relevant logs to help identify the cause of the issue.

To create a support ticket with Microsoft Technical Support, you can follow the instructions in the documentation below:

Get support - Microsoft 365 admin | Microsoft Learn

If you have any questions or need further assistance, please feel free to share them in the comments on this post so I can continue to support you.

I look forward to continuing the conversation.