URGENT: Stuck at Partner Center Onboarding - Support Portal Not Loading & Ticket Closed

Hello,

I am completely blocked from creating my Windows Developer account and urgently need an escalation engineer to assist me, as the official support portal is currently broken.

The Issue: I am stuck on the initial "Onboarding" screen (Step 2: Identity Verification). The automated system strictly requires a physical document. However, I only possess the official Brazilian Digital ID (CNH/RG Digital), which has full legal validity in my country, but the automated system rejects it.

Support Failure & Portal Bug: I have been waiting for help since September 22. My previous support ticket (TrackingID# 2609200040001057) was closed by the Vetting Operations team without any resolution or instructions on how to proceed. To make matters worse, the Engage Center support portal is completely broken. It fails to load entirely, entering an infinite loop regardless of the network, browser, VPN, or account I use.

Account Limbo: My account is in a limbo state. My "Legal Info" page in the dashboard is completely empty, and I cannot use the internal Partner Center '?' help icon because the system says I have no Workspaces assigned yet.

My details:

• Tenant ID: F8CDEF31-A31E-4B4A-93E4-5F571E91255A

Could a Microsoft moderator please contact me privately so I can manually send my official digital ID for verification and finally unblock my enrollment?

Thank you.