elapsed time counter in the top-left corner has stopped working, displaying only --:--.

Question

elapsed time counter in the top-left corner has stopped working, displaying only --:--.

Fernanda Peralta 0

Hello,

Since September 30, 2026, the elapsed time counter in the top-left corner of my Microsoft Teams Personal meetings has intermittently stopped working, displaying only --:--.

However, the meeting duration is correctly recorded in the chat history after each meeting ends.

I have already tested:

Teams desktop app and web version.

Existing and newly scheduled meetings.

Meetings with one and two participants.

Camera and microphone on and off.

Restarting Teams.

Interestingly, the counter occasionally works in a newly created meeting but stops working when I rejoin the same meeting.

I use Teams daily for online English lessons, and the elapsed time counter is essential for managing class duration.

Could you please investigate this issue?

Thank you.

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Answer 1

I will answer you in English based on your previous message. As a friendly suggestion, posting in Portuguese may help your question reach a wider audience and increase the chances of receiving assistance from other community members.

Hi Fernanda,

Thank you for the detailed information and for outlining the troubleshooting steps you've already performed. Since the meeting duration is still being recorded correctly after the meeting ends, the issue appears to be limited to how the elapsed timer is displayed during the meeting rather than the meeting duration tracking itself.

Given that you've already reproduced the behavior in both the Teams desktop application and Teams on the web, this makes a local client issue less likely and may indicate a service-side issue or a recent change affecting the Teams meeting interface.

At this point, there may be limited end-user troubleshooting available. If possible, you could test from another device and account to determine whether the behavior is tied to your account or occurs more broadly. If the issue persists across different environments, it may need to be investigated by Microsoft Support.

For support for work or school accounts, ask your IT administrator to contact Microsoft Support through the Microsoft 365 admin center.

For support for personal accounts, go to One Customer Connector and submit a support request to Microsoft. For reference: Add a meeting timer in Microsoft Teams for personal use.

I hope everything gets sorted out soon.