Orphaned Microsoft Entra B2B Guest account cannot be removed from personal Microsoft account

Question

Orphaned Microsoft Entra B2B Guest account cannot be removed from personal Microsoft account

Andre Miranda 0

My personal Microsoft account ******@gmail.com is still associated as a Guest/B2B user with an external Microsoft Entra tenant named EVANDRO SOARES.

Tenant ID: dab5761f-731d-4e4c-bcc5-2ba7e10e2670

The self-service “Leave organization” flow fails because it redirects to a Work/School account sign-in page and rejects my personal Microsoft account.

The tenant administrator is unreachable, and the organization domain incentivanegocios.com.br currently has DNS/MX delivery problems.

Microsoft Azure Support confirmed that this issue requires technical support, but the available tenant only has a Basic Support Plan.

Azure support request number: 2609030040005201

I need guidance on how to request backend/manual removal of this orphaned B2B Guest association from my personal Microsoft account.

My separate Guest access to the DMT Analytics tenant must remain unchanged.

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Answer 1

Thank you. I also attempted to open a new Azure support case directly while signed in to the affected EVANDRO SOARES tenant.

The case was created successfully, but Azure Support automatically closed/rejected it because this issue requires technical support and the tenant only has a Basic Support Plan.

New Azure support request: 2609080040009772

Previous Azure support request: 2609030040005201

Therefore, I cannot obtain Entra technical support through the Azure portal, and both self-service removal methods also fail.

Could you please advise how this can be escalated to Microsoft for backend/manual removal of the orphaned B2B Guest association, without requiring the inaccessible tenant administrator or a paid Azure support plan?

Answer 2

EmilyS_726 34,280 Moderador Voluntário

Olá

Por favor, faça login na https://portal.azure.com

Depois, clique em Gerenciar ID do Entra

Depois, clique em Gerenciar inquilinos.

Você vê a organização listada? Se sim, marque a caixa e clique em "Sair".

===========

Se não permitir usar o método acima, baixe o aplicativo Teams, faça login na sua conta Microsoft e depois vá para Configurações > programa Teams Insider. Inscreva-se no Teams Insider. Espere algumas horas, você verá atualizações disponíveis no canto superior direito no app Teams. Clique nele para atualizar e reiniciar o app.

Depois, vá em Configurações > Contas e Organização, veja se você tem a opção de rejeitar ou sair do inquilino.

Andre Miranda 0 Pontos de reputação

2026-09-08T19:51:29.4966667+00:00

Thank you for your reply.

I tested both procedures you suggested, but unfortunately neither one works in my case.

1. Azure / Entra tenant management: I can see the EVANDRO SOARES organization, but I cannot successfully leave it. The tenant is blocked/inactive and the leave flow redirects me to a Work/School account authentication page that rejects my personal Microsoft account.

The tenant ID is: dab5761f-731d-4e4c-bcc5-2ba7e10e2670

The tenant has previously returned: AADSTS5000225 – This tenant has been blocked due to inactivity.

2. Teams / Accounts and organizations: I also tested the Teams method. The organization still appears under my personal Microsoft account, but the leave/remove option does not successfully remove the association.

I have already cleared/reset the Teams client and tested the Teams web version as well. The association is still returned from Microsoft’s service.

The administrator of the old tenant is unreachable, and the organization’s domain currently has DNS/MX delivery issues.

Therefore, the normal self-service methods are not available to me.

Could you please advise how I can request backend/manual removal of this orphaned Microsoft Entra B2B Guest association, or escalate this to the appropriate Microsoft Entra / External Identities team?

My separate Guest association with the DMT Analytics tenant must remain unchanged.

Thank you.
Andre Miranda 0 Pontos de reputação

2026-09-20T20:07:51.92+00:00
Olá.

Os dois caminhos de remoção suportados estão indisponíveis no meu caso.

O fluxo oficial do Teams/Entra “Sair da organização” redireciona para uma tela de login de conta corporativa/escolar e rejeita minha conta Microsoft pessoal.

Eu não tenho permissões administrativas no tenant EVANDRO SOARES; ações administrativas retornam erro HTTP 401.

O administrador do tenant está inacessível.

Abri dois chamados no suporte do Azure, mas ambos foram encerrados automaticamente porque o tenant possui apenas o plano Basic e o problema exige suporte técnico. Chamados do Azure: 2609030040005201 2609080040009772 Como o método de autoatendimento documentado e o método via administrador do tenant não estão disponíveis, qual canal da Microsoft pode escalar este caso específico para remoção manual/backend da associação B2B Guest órfã? Tenant ID: dab5761f-731d-4e4c-bcc5-2ba7e10e2670 Minha associação Guest separada com o tenant DMT Analytics deve permanecer inalterada.