Static Web App custom domain is permanently stuck in Deleting state and cannot be removed by any self-service method.

Antonio Meireles 60 Pontos de reputação
2026-08-12T19:58:19.53+00:00

Static Web App custom domain stuck in "Deleting" — cannot remove

Summary

Custom domain scout.ndbim.eu on Static Web App swa-radar-dev-001 (West Europe, Free SKU) has been stuck in status "Deleting" since 2026-08-12. Create failed on Azure's side; every delete attempt fails after ~10 minutes with ResourceOperationFailure. Self-service paths are exhausted.

Current state

  • domain: removed PII
  • status: Deleting
  • createdOn: removed PII
  • errorMessage: An unknown error has occurred while adding your custom domain. Please try again later.
  • validationToken: null
  • default hostname: removed PII

What happened

Added the custom domain via CNAME validation. Creation failed with the unknown error above. Resource then entered Deleting and never cleared.

Failed delete attempts (UTC)

  1. 02:15 → 02:25 Failed — correlationId removed PII
  2. 03:10 → 03:20 Failed — correlationId removed PII
  3. 17:30 → 17:40 Failed — correlationId removed PII
  4. 17:55 → 18:05 Failed — correlationId removed PII
  5. 18:06 → 18:16 Failed — correlationId / x-ms-request-id removed PII async operation status ID: removed PII

Each attempt is Accepted, runs ~10 minutes, then fails with:

ResourceOperationFailure — The resource operation completed with terminal provisioning state 'Failed'.

The async status endpoint returns Failed with no error payload. CLI reports: Operation returned an invalid status 'OK'.

Already tried

  • Removed CNAME for scout.ndbim.eu at Cloudflare; verified gone via 1.1.1.1 and authoritative NS
  • Confirmed no TXT at _dnsauth.scout.ndbim.eu
  • Retried delete after DNS removal — same failure
  • Portal delete, az staticwebapp hostname delete, and raw ARM REST DELETE — all fail the same way

Request

Please force-remove the wedged customDomains child scout.ndbim.eu so the name can be reused. Happy to share subscription / full resource ID privately with a Microsoft engineer.

Aplicativos Web Estáticos do Azure

Resposta aceita pelo autor da pergunta
Venkatesan S 10,830 Pontos de reputação Equipe Externa da Microsoft Moderador
2026-08-13T16:52:48.3033333+00:00

Hi @Antonio Meireles ,

Thank you for your patience while we looked into this.

We have received confirmation that mitigation has been applied, and your custom domain issue should now be resolved.

Could you please retry the operation and verify whether everything is working as expected?

If you are still experiencing any issues, please reply with an update and any relevant details. We will be happy to continue assisting you and investigate further if needed.

Kindly let us know if the above helps or you need further assistance on this issue.

Please do not forget to 210246-screenshot-2021-12-10-121802.pngand “up-vote” wherever the information provided helps you, this can be beneficial to other community members.

If you have any other questions, let me know in the "comments" and I would be happy to help you.

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