My PC goes into sleep mode and doesn’t wake up fully

Question

My PC goes into sleep mode and doesn’t wake up fully

Nagala 76777 0

Last night when I went to bed I put my PC into sleep mode. It did not fully shut down — only the mouse, keyboard and monitor turned off. When I looked at the case, the fans, RGB lighting, the CPU cooler and the GPU fans were still on. I also want to mention that even the graphics card fans were spinning, which does not normally happen when I turn the PC on normally.

I had this exact same problem 1–2 months ago and replaced the motherboard, but the issue has returned in the same way (PC suspends and does not wake up properly).

Specs:

CPU: Ryzen 7 2700

Motherboard: B550M Aorus Elite

RAM: 2x8 GB XPG

GPU: RX 6600

PSU: I don’t remember, sorry

Can anyone help me?

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2 respostas

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Answer 1

Carl-L 24,985 Equipe Externa da Microsoft Moderador

Disclaimer: This is the forum for pt-br locale. However, I'll support you in English since the thread is in English. If you need assistant using your local language, please let me know.

Hello Nagala 76777,

Welcome to Microsoft Q&A forum.

It seems like your thread and your comments contradicts, so before we proceed further, may I reconfirm it?

May I know if your issue is that your computer won't turn off when you put it to sleep except for the mouse, keyboard and monitor or these devices cannot work when you wake your computer up from sleep?

I'm waiting for your reply.

Nagala 76777 0 Pontos de reputação

2026-08-12T20:53:19.8966667+00:00

Oh, sorry about the language. I posted my problem in English to try to reach a larger number of people who might be able to help me.

My devices don’t work when I resume using the computer after it goes into sleep mode. The computer stays on, but the peripherals don’t respond at all. And yes, they’re all working perfectly fine.
Carl-L 24,985 Pontos de reputação Equipe Externa da Microsoft Moderador

2026-08-13T13:48:51.7366667+00:00

Hello Nagala 76777,

Thanks for the information.

I'll see what I can do. I'll keep you updated.
Carl-L 24,985 Pontos de reputação Equipe Externa da Microsoft Moderador

2026-08-14T13:55:18.4033333+00:00

Hello Nagala 76777,

I'm still working on it. Just want to check, can you please check if any of the device have the option "Allow Windows to turn off this device to save power" on?
Nagala 76777 0 Pontos de reputação

2026-08-15T12:07:00.15+00:00

Hi Carl, no, it doesn’t have that option. The only option close to that is “automatically go to sleep after 1 hour.”
Carl-L 24,985 Pontos de reputação Equipe Externa da Microsoft Moderador

2026-08-18T13:02:02.81+00:00

Hello Nagala 76777,

Sorry for not being specific, the option I'm looking for is located in Device Manager > Right click on the device > Properties.

I'm waiting for your reply.
Nagala 76777 0 Pontos de reputação

2026-08-19T00:11:57.1266667+00:00

It doesn’t power on the peripherals or display any video. How can I get into Device Manager like this?
Carl-L 24,985 Pontos de reputação Equipe Externa da Microsoft Moderador

2026-08-19T13:18:31.0266667+00:00

Hello Nagala 76777,

You can check those information when the computer is working normally. As you said, the computer has no issue when you turn it on normally.
Carl-L 24,985 Pontos de reputação Equipe Externa da Microsoft Moderador

2026-08-20T13:19:34.12+00:00

Hello Nagala 76777,

Just checking in to make sure that you have received my reply. Please let me know if you have any updates.
Carl-L 24,985 Pontos de reputação Equipe Externa da Microsoft Moderador

2026-08-22T10:01:05.34+00:00

Hello Nagala 76777,

It's been a while since I last heard from you. May I know if you still need assistance in this?

Any feedback is appreciated.

Answer 2

You are using Sleep mode, which only reduces the PC's power consumption while it remains on.

What you want to use is Hibernate, which saves the PC's current state and shuts down the hardware.

Open the Start menu, search for Control Panel, and open it.
Select Power Options (if you do not see it, set View by to Large icons or open Hardware and Sound first).
Click Choose what the power buttons do on the left menu.
Click Change settings that are currently unavailable near the top to unlock the grayed-out options.
Check the box for Hibernate under Shutdown settings.
Click Save changes.Turn on Hibernate via Command Line
Click the Start menu and type cmd.
Right-click Command Prompt and choose Run as administrator.
Type powercfg /hibernate on and press Enter.
- Close the window.
Add Hibernate to the Power Menu
- Open the Start menu, search for Control Panel, and open it.
- Select Power Options (if you do not see it, set View by to Large icons or open Hardware and Sound first).
- Click Choose what the power buttons do on the left menu.
- Click Change settings that are currently unavailable near the top to unlock the grayed-out options.
- Check the box for Hibernate under Shutdown settings.
- Click Save changes.

Nagala 76777 0 Pontos de reputação

2026-08-09T03:03:40.1033333+00:00

Dude, my PC has no video. It powers on, the fans spin (including the GPU fans), everything comes on except the keyboard, mouse, and monitor. Help me out please!