AI Skills Fest Voucher Claim - Deadline Misunderstanding

Question

AI Skills Fest Voucher Claim - Deadline Misunderstanding

Lucas Ribolli 0

Dear Microsoft Certification Support Team,

I am writing to respectfully request assistance regarding my eligibility for the certification exam voucher associated with the AI Skills Fest.

I have successfully completed the SC-500: Cloud & AI Security Engineer – Exam-ready Path within the AI Skills Navigator platform. However, I encountered difficulties when attempting to submit the voucher claim form. I was under the impression that the deadline was relative to my local timezone (BRT, GMT-3). Upon attempting to submit the form, I realized the deadline of June 12, 00:00 UTC corresponds to 21:00 (9:00 PM) on June 11 in my local time.

Because of this timezone conversion misunderstanding, I was unable to submit the claim form before the system closed access.

As I have fully completed the training requirements set forth by the program, I am requesting your support for a one-time exception or guidance on how I may still claim the voucher. My commitment to this training was driven by my goal to certify my skills in AI and cloud security, and I would greatly appreciate your help in resolving this matter.

My Details:

Name: [PII Removed]
Email: [PII Removed]

Evidence: I have attached screenshots demonstrating the completion of the "SC-500: Cloud & AI Security Engineer – Exam-ready Path".

Thank you for your time and for the excellent training provided through the AI Skills Fest. I look forward to your guidance.

Sincerely,
Lucas Ribolli.

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Answer 1

Here’s a polished email you can send to Microsoft/AI Skills Fest support. It’s respectful, clear, and gives them everything they need to help:

Subject: Request for One-Time Exception – AI Skills Fest Exam Voucher for SC-500 Path Completion

To: AI Skills Fest Support / Voucher Team

[or use the support form/email listed on the AI Skills Navigator page]

Hello AI Skills Fest Team,

I am writing to respectfully request assistance regarding my eligibility for the certification exam voucher associated with the AI Skills Fest.

I have successfully completed the SC-500: Cloud & AI Security Engineer – Exam-ready Path within the AI Skills Navigator platform.

However, I encountered difficulties when submitting the voucher claim form. I understood the deadline of June 12, 00:00 UTC as relative to my local timezone BRT, GMT-3. Due to this timezone conversion, the actual cutoff was June 11, 21:00 BRT, and by the time I submitted, the form was already closed.

I have fully met all training requirements set forth by the program. This certification is important to me as part of my goal to validate my skills in AI and Cloud Security.

Given these circumstances, I kindly request a one-time exception to allow me to claim the voucher, or guidance on any alternative process available.

Thank you very much for your consideration and for the opportunity provided by the AI Skills Fest. I remain committed to the Microsoft learning community.

Best regards,