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Outlook | Outlook para dispositivos móveis | Outlook para iOS | Para uso doméstico
Usando o Outlook para iOS para gerenciar e-mails pessoais e a agenda
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Hey there! Nice to meet you!
Since you do not have access to the verification method (your recovery phone number) for a password reset, I'm afraid the only way to recover/verify the account is through the account recovery web form: https://account.live.com/acsr
Important: If you have an active 2FA, ACSR will inform you that your recovery request will be ignored. If you only receive a message that the recovery request is either successful or indicates insufficient information, this means that 2FA is disabled.
You'll need to keep trying until you're verified by Microsoft, and you can do this up to 2 times every 24 hours.
If your Microsoft account recovery request was not granted, please review this link for tips on improving your chances of a successful recovery: https://support.microsoft.com/office/dc56c3e3-dff0-4ed5-8edb-60290eea6b53
Please be advised that Microsoft Support will not be able to grant you access to your account.
Thank you for your understanding.
Best regards,
Darhyl