Azure billing support ticket without response

Question

Azure billing support ticket without response

Lucenio Marques 0

Hello,

I would like to ask for help reviewing or escalating an Azure billing support ticket that has been without any response for several days.

Opened on: March 12, 2026

This is a critical case involving a charge related to a service contracted through the Azure portal, and the lack of response is making it difficult to address the issue and increasing its impact.

I would appreciate it if someone from Billing, Azure Marketplace, or a related support team could review this ticket and advise on the next steps as soon as possible.

Thank you very much.

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Siva shunmugam Nadessin 10,905 Pontos de reputação Equipe Externa da Microsoft Moderador

2026-03-30T01:09:08.63+00:00

Hello Lucenio Marques,

Kindly share the support ticket #, we will check from backend?
Lucenio Marques 0 Pontos de reputação

2026-04-02T20:35:50.26+00:00

Hello Siva,

Thank you for your response.

I opened the refund request directly through the Azure portal (Invoice ID: G145129777, requested on 3/12/2026, amount: R$1,138.29), but I was not assigned a formal support ticket number — the refund section shows "Showing 0 to 0 of 0 results."

Could you please advise on how I can obtain a support ticket number, or check this case using the Invoice ID G145129777?

Thank you very much.

Sua resposta

Siva shunmugam Nadessin 10,905 Pontos de reputação Equipe Externa da Microsoft Moderador

2026-03-30T01:09:08.63+00:00

Hello Lucenio Marques,

Kindly share the support ticket #, we will check from backend?
Lucenio Marques 0 Pontos de reputação

2026-04-02T20:35:50.26+00:00

Hello Siva,

Thank you for your response.

I opened the refund request directly through the Azure portal (Invoice ID: G145129777, requested on 3/12/2026, amount: R$1,138.29), but I was not assigned a formal support ticket number — the refund section shows "Showing 0 to 0 of 0 results."

Could you please advise on how I can obtain a support ticket number, or check this case using the Invoice ID G145129777?

Thank you very much.