Critical Azure billing support ticket with no response for several days

Leonardo R. da Silva 5 Pontos de reputação
2026-03-25T12:43:11.8366667+00:00

Hello,

I would like to ask for help reviewing or escalating an Azure billing support ticket that has been without any response for several days.

Ticket ID: 2603160040011326 Opened on: March 16, 2026

This is a critical case involving a charge related to a service contracted through the Azure portal, and the lack of response is making it difficult to address the issue and increasing its impact.

A formal support ticket has already been opened in the portal, but so far there has been no update from the responsible team. I am posting here in the hope that someone can help check the status of the case or point me to the proper escalation path.

I would appreciate it if someone from Billing, Azure Marketplace, or a related support team could review this ticket and advise on the next steps as soon as possible.

Thank you very much.

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  1. Bharath Y P 10,610 Pontos de reputação Equipe Externa da Microsoft Moderador
    2026-03-25T14:42:37.4433333+00:00

    Hello Leonardo R. da silva, Thank you for posting your query on Microsoft Q&A platform.

    We are looking into your issue and will keep you posted updates. We have reached out to you in Private messages.

    Since this issue is related to unexpected charges, it will be handled by the Billing team. We have escalated the case to the assigned Billing team for a prompt response.

    Thanks,

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