CANCELAR COBRANÇA INDEVIDA PPRO MICOSOFT

Hi,

Thank you for reaching out to the Microsoft Community. I understand that you would like to request a refund. To cancel a duplicate Microsoft 365 charge and request a refund, especially if the payment was processed via PPRO billing, please follow these steps:

Check your Microsoft account for duplicate subscriptions by going to Microsoft Account Services. Sign in using the same account used for the purchase. Look for multiple active subscriptions (for example, both Personal and Family plans). If you find duplicates, click "Manage" and then "Cancel" the one you don’t need.

You can also visit this article for more details: https://support.microsoft.com/pt-br/office/cancel-a-microsoft-365-subscription-46e2634c-c64b-4c65-94b9-2cc9c960e91b

Cancel a Microsoft 365 Subscription

To request a refund, go to: https://support.microsoft.com/pt-br/account-billing/how-to-get-a-refund-on-a-microsoft-subscription-67dca30b-b323-44d5-acc2-e02f9902c472

How to Get a Refund on a Microsoft Subscription

Or, if you prefer, contact Microsoft Support via live chat or phone.

Visit the Microsoft Contact Page here: https://support.microsoft.com/pt-br/contactus , type “billed twice,” and click “Get Help.” Choose “Billing and Account Profile questions,” then select “Chat with a support agent” or “Request a callback.”

Hope this helps!

Regards,

Edward