ASR Appliance configuration fails – “Push Install agent’s configuration has failed with internal error”

Rogério Monteiro 0 Pontos de reputação
2025-10-27T20:50:04.9833333+00:00

I’m trying to deploy the Azure Site Recovery Replication Appliance by following Microsoft’s official documentation: 🔗 https://go.microsoft.com/fwlink/?linkid=2168822

The DRAInstaller.msi installs successfully on a clean Windows Server 2022 VM, but when I open the local configuration portal (https://cs-global-ws2022:44368/) and proceed with the ASR Replication Appliance configuration, I receive the following error message:

Could not configure the appliance.
Push Install agent’s configuration has failed with the following error:
The operation failed due to an internal error.

Recommendation:
Re-try the operation after some time. If the issue persists, please contact Microsoft Support.

No additional logs are generated under:

C:\ProgramData\ASRLogs

C:\Program Files\Microsoft Azure Site Recovery Provider\Logs

Windows Event Viewer (Application/System)


Environment details

OS: Windows Server 2022 Datacenter (fully updated, clean VM)

ASR Appliance installer: downloaded from Microsoft link above

User: Local Administrator

Network: Verified connectivity (DNS + HTTPS)

Windows Firewall: temporarily disabled for testing

No proxy configured

Appliance successfully registered with the Recovery Services Vault


Goal

This VM will act as the Process Server / Configuration Server responsible for orchestrating replication from on-premises physical servers to Azure (ASR DRaaS).


Question

How can I troubleshoot the error

“Push Install agent’s configuration has failed with the following error: The operation failed due to an internal error.”

Is there a way to enable more detailed logging during the DRA configuration or for the Microsoft Azure Site Recovery Provider service to identify the root cause?

If there are known prerequisites or registry entries that may block the agent configuration step, please share any official guidance.

Azure Site Recovery
Azure Site Recovery

Um serviço de recuperação de desastre nativo do Azure. Anteriormente conhecido como Gerenciador de Recuperação Microsoft Azure Hyper-V.

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