Error message: AADSTS5000225: This tenant has been blocked due to inactivity

Question

Error message: AADSTS5000225: This tenant has been blocked due to inactivity

Pedro Wata Samuel 5

I cannot access my Azure account and emails. How do I unlock my Azure and Hotmail accounts with this error?

Sign-in failed

Error code: AADSTS5000225

Error message: AADSTS5000225: This tenant has been blocked due to inactivity. To learn more about tenant lifecycle policies, see https://aka.ms/TenantLifecycle Trace

Aditya N 3,890 Pontos de reputação Equipe Externa da Microsoft Moderador

2025-10-09T10:49:49.91+00:00
Hello @Pedro Wata Samuel

Thank you for reaching out to Microsoft Q&A.

The error message you encountered indicates that your tenant has been inactive for over 200 days past the billing cycle, triggering Microsoft’s effort to remove inactive tenants. When a tenant remains inactive for this period, the OMS commerce system imposes a login block (AADSTS5000225). Twenty days after the login block is applied, the tenant is permanently deleted.

Tenant inaccessible due to inactivity

If you plan to unblock your inactive tenant, it’s essential that it has been blocked for less than 20 days. After the 20-day period, the tenant is permanently deleted and cannot be recovered.

If it has been less than 20 days since the block, please provide the following details for further assistance via private message:

Tenant ID

Error Code

Correlation ID from the recent failure

Timestamp from the recent failure

Business impact and justification for restoring the tenant, and an explanation of the impact if the tenant cannot be restored.

Email

Do let me know if you have any queries, we are happy to assist you further.

Thanks

Aditya

2 respostas

Sua resposta

Aditya N 3,890 Pontos de reputação Equipe Externa da Microsoft Moderador

2025-10-09T10:49:49.91+00:00

Hello @Pedro Wata Samuel

Thank you for reaching out to Microsoft Q&A.

The error message you encountered indicates that your tenant has been inactive for over 200 days past the billing cycle, triggering Microsoft’s effort to remove inactive tenants. When a tenant remains inactive for this period, the OMS commerce system imposes a login block (AADSTS5000225). Twenty days after the login block is applied, the tenant is permanently deleted.

Tenant inaccessible due to inactivity

If you plan to unblock your inactive tenant, it’s essential that it has been blocked for less than 20 days. After the 20-day period, the tenant is permanently deleted and cannot be recovered.

If it has been less than 20 days since the block, please provide the following details for further assistance via private message:

Tenant ID

Error Code

Correlation ID from the recent failure

Timestamp from the recent failure

Business impact and justification for restoring the tenant, and an explanation of the impact if the tenant cannot be restored.

Email

Do let me know if you have any queries, we are happy to assist you further.

Thanks

Aditya

Answer 1

Gil Sena 20

I cannot access my Azure account:

Error message: interaction_required: AADSTS5000225: This tenant has been blocked due to inactivity. To learn more about tenant lifecycle policies, see https://aka.ms/TenantLifecycle Trace ID: a88c4505-3303-41b1-a543-eeb8212b4c00 Correlation ID: 019e6123-77e7-7657-b976-1c7f1759790f Timestamp: 2026-05-25 21:56:13Z

0 comentários

Answer 2

Aditya N 3,890 Equipe Externa da Microsoft Moderador

Hello @Pedro Wata Samuel

Thank you for sharing the details over private message. Please be informed that your tenant has been re-activated from backend.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Thanks,

Aditya

0 comentários