perdi minha conta.

marvi 0 Pontos de reputação
2025-09-23T20:07:31.85+00:00

perdi minha conta mycrosoft . eu digito meu email e fala que nao tenho o email cadastrado, e pra piorar tem um outro email cadastrado como se tivesse rakeado e quamdo tendo autenticar o email castrado nao chega o email pra me. o que vcs podem fazer pra me ajudar

Microsoft Edge | Perfil, sincronização e logon | Android
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  1. Darhyl Amizola 50,155 Pontos de reputação Assistente Independente
    2025-09-23T20:49:46.7833333+00:00

    Hey there! Nice to meet you!

    Based on your description, "I enter my email and it says that I don't have the email registered, and to make matters worse there is another email registered as if it had been raked." Your Microsoft account was compromised.

    The hacker was able to remove your account's primary email/security information email and replace it with the hacker's email, which is why you received the error stating that the email is not registered upon signing in.

    The only way to recover a hacked account is through the official Microsoft troubleshooter guide:

    https://support.microsoft.com/account-billing/how-to-recover-a-hacked-or-compromised-microsoft-account-24ca907d-bcdf-a44b-4656-47f0cd89c245

    If the account recovery web form from the troubleshooter guide doesn't work, and since the email address has been replaced by the hacker, I'm afraid there is no other working method to recover the Microsoft account, and Microsoft Support cannot help either.

    Thank you for your kindness and understanding.

    Best regards,

    Darhyl

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