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Greetings!
This is Tin, I'll be happy to assist you. Sorry to hear that you're unable to search files on your File Explorer. No worries, I'll do my best to help you with this.
May I know when did the issue start? Is there any changes made before you got this issue?
Kindly send the version or build of your Windows (Please press Windows key+R and type winver and hit enter)
Please check and follow the steps below:
- Please check if is there any pending Windows updates https://support.microsoft.com/pt-br/windows/install-windows-updates-3c5ae7fc-9fb6-9af1-1984-b5e0412c556a
- Please right click on start menu and choose Task Manager Click Details Tab and end the task of explorer.exe Then click Run New Task and type explorer.exe and hit enter
Please check if the issue persists. Let me know how it goes.
Thanks,
Tin