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Hi Gleidison Sabá,
Thank you for reaching out.
To better assist you, could you please provide more specific details about the problem you’re encountering? It would be especially helpful if you could:
- Share a screenshot of the error or message you're seeing
- Let us know which platform or application you're using when the issue occurs (e.g., desktop app, web browser, mobile app)
Once we have this information, we will be able to investigate further and provide more targeted support.
Looking forward to your response.
Best regards,
Katherine V - MSFT | Microsoft Community Support Specialist