pq meu e-mail institucional não entra no notebook

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Olá MANOEL, 

Existe alguma atualização sua? Se sim, sinta-se à vontade para nos informar. 

Atenciosamente 

Kristen - L - MSFT | Especialista em Suporte da Comunidade Microsoft.

Dear MANOEL,

Thank you for raising your concern on Microsoft Community.

To ensure we provide the best possible solution for accessing your institutional email in Microsoft Teams on your laptop, I’d like to clarify a few details first:

Account Type & Login Method:

• Are you using a personal Microsoft account or a work/school account provided by your institution?
• Are you logging in via the Teams desktop app or the Teams web version (teams.microsoft.com)?

Error Messages & Login Behavior:

• Do you receive any error message when attempting to log in? If so, please provide the exact wording.
• Can you access Teams successfully from another device (e.g., phone, another computer)?

Network & Security Settings:

• Are you connected to a work/school network, or are you using personal/home Wi-Fi?
• Some organizations restrict access to Teams outside their network, check whether VPN or security policies might be affecting login.
• Have you tried connecting to a different network (e.g., mobile hotspot) to see if the issue persists?

Once we gather these details, I’ll provide troubleshooting steps tailored to your situation. Looking forward to your response!

Best Regards,

Clover-L - MSFT | Microsoft Community Support Specialist.