https://go.microsoft.com/fwlink/?linkid=2317517

Estou enfrentando esse mesmo problema com o autenticador da Microsoft. Sempre o utilizei e nunca tive problemas. Atualmente, não consigo autenticar outras contas. Já desinstalei e estou tentando recuperar, mas, não tenho tido êxito. O que devo fazer?

I enabled the Passwordless Account option on my Microsoft account. Normally, whenever I need to sign in, I get a notification in the Microsoft Authenticator app to approve the login.

Unfortunately, a few days ago, my phone broke. I bought a new phone and installed the Authenticator app again. I also signed in to my Outlook account on the new phone without needing approval from the Authenticator.

However, when I tried to add my Microsoft account to the new Authenticator app, I received a code by email to reset my password. I successfully changed the password. But after that, I started seeing the following message on the screen:

"Please retry with a different device, use a VPN, or other authentication method to sign in. For more details, please see https://go.microsoft.com/fwlink/?linkid=2317517"

I tried all the suggested methods, but the problem remains the same.

Now, when I go to the Security section on my account dashboard from my laptop and try to disable the Passwordless Account option, it asks me to sign in. But when I enter the password, I get the same error message again.

Please guide me on how I can fix this issue.
I need to sign in to the Microsoft Authenticator app because I have many other accounts linked to it, and I can only access them through this app.

my account

I enabled the Passwordless Account option on my Microsoft account. Normally, whenever I need to sign in, I get a notification in the Microsoft Authenticator app to approve the login.

Unfortunately, a few days ago, my phone broke. I bought a new phone and installed the Authenticator app again. I also signed in to my Outlook account on the new phone without needing approval from the Authenticator.

However, when I tried to add my Microsoft account to the new Authenticator app, I received a code by email to reset my password. I successfully changed the password. But after that, I started seeing the following message on the screen:

"Please retry with a different device, use a VPN, or other authentication method to sign in. For more details, please see https://go.microsoft.com/fwlink/?linkid=2317517"

I tried all the suggested methods, but the problem remains the same.

Now, when I go to the Security section on my account dashboard from my laptop and try to disable the Passwordless Account option, it asks me to sign in. But when I enter the password, I get the same error message again.

Please guide me on how I can fix this issue.
I need to sign in to the Microsoft Authenticator app because I have many other accounts linked to it, and I can only access them through this app.

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Olá, eu sou o John! Vou te ajudar com isso.

Você já tentou os passos sugeridos no link?

Só para verificar se o problema é específico do Outlook, você poderia tentar acessar sua conta da Microsoft em https://account.microsoft.com e me dizer se funciona? Isso nos ajudará a descobrir se o problema é com sua conta em geral ou apenas com o Outlook.

Clique em "Responder" abaixo para me avisar.

Cumprimentos,
João JD