New teams - Can't login on mac

Anônima
2024-03-27T11:41:48+00:00

Hello,

I've been experiencing some problems while using the new teams on mac. It was working ok, suddenly I get some error and it automatically logs out, then I only see a login screen where I can select my account. I click on my account and nothing happens and if I try to login with another account but with the same credentials I get the same behavior. The only way I can use new teams is using the web version.

Already tryed most of the online solutions: clean install, delete cache, etc but nothing seems to work.

Microsoft Teams | Microsoft Teams for business | Teams para Mac

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  1. Anônima
    2024-03-27T12:26:13+00:00

    Hello,

    I understand that you are experiencing issues logging into the new Teams application on your Mac. Let's try some troubleshooting steps to resolve this issue.

    Solution:

    1. Update Microsoft Teams: Ensure that you have the latest version of Microsoft Teams installed on your Mac.

    Update Microsoft Teams: Open Microsoft Teams on your Mac. Click on your Profile Picture at the top right corner. Select Check for updates and install any available updates. 2. Clear Teams Cache: Clearing the cache can sometimes resolve login issues.

    Clear Teams Cache: Quit Microsoft Teams completely. Open Finder. Click on Go in the menu bar and select Go to Folder. Enter ~/Library/Application Support/Microsoft and click Go. Delete the Teams folder. Restart Microsoft Teams and try logging in again. 3. Check Date and Time Settings: Ensure that the date and time settings on your Mac are correct.

    Check Date and Time Settings: Click on the Apple Menu > System Preferences > Date & Time. Set the date and time automatically or manually update them. 4. Reset Teams: Try resetting the Teams app to its default settings.

    Reset Teams: Quit Microsoft Teams completely. Open Finder. Click on Go in the menu bar and select Go to Folder. Enter ~/Library/Application Support/Microsoft and click Go. Delete the Teams folder. Open Terminal and enter the following command to reset the Teams app:

    defaults delete com.microsoft.teams

    Restart Microsoft Teams and try logging in again. 5. Reinstall Microsoft Teams: If the issue persists, try uninstalling and reinstalling the Teams app.

    Uninstall and Reinstall Microsoft Teams: Drag the Microsoft Teams app to the Trash to uninstall. Download and install the latest version of Microsoft Teams from the official website. Open Microsoft Teams and try logging in again. 6. Contact Microsoft Support: If none of the above solutions work, it may be a more complex issue that requires assistance from Microsoft Support.

    Microsoft Support Summary: To resolve the issue of not being able to log in to the new Teams application on your Mac, please update Microsoft Teams, clear Teams cache, check date and time settings, reset Teams, reinstall Microsoft Teams, and contact Microsoft Support if the issue continues.

    Please try these steps and let me know if you need further assistance or have any other questions!

    Best regards, Saurabh

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