Sua conta foi bloqueada. Entre em contato com sua equipe de suporte para desbloquear e, em seguida, tente novamente. O que eu faço?

Quero uma resposta, preciso realizar minhas atividades pelo celular e não tenho acesso ao Word, porque minha conta institucional está bloqueada, e a pessoal não permite ser usada.

Hi, Paula Santiago 18

Thanks for your updates and would you please check the reply in Private Message.

Thanks for your precious time and your understanding would be highly appreciated.

Sincerely,

Alex | Microsoft Community Moderator.

My account is **************, it's my student account.

Hi, Paula Santiago 18

Good day!

Thank you for posting to Microsoft Community. We are glad to assist you!

According to your description, it sounds like you're encountering a frustrating issue with the blocked account.

Before we troubleshoot this given issue, would you please allow us to collect some detailed information from as below:

• Are you using a Microsoft 365 business account(@xxx.onmicrosoft.com/@yourdomain.com) or a personal account (ending in outlook.com/hotmail.com/live.com/msn.com) or another third-party POP/IMAP account?
• To better understanding your concern, would you please share your detailed account information with us in Private Message.

To view private messages please see the steps below:

• Click the account you logged in in the up-right corner - My profile - View private messages to reply.  

Please be kindly to understand that it is really important to us to collect the above information in case of giving wrong suggestions.

Once we received your new updates, we will assisting you further in here. Thanks for your understanding in advance!

Hope you all the best and looking forward to your new updates!

Sincerely,

Alex | Microsoft Community Moderator.