Vídeo stuttering and freezing when playing 4k60 vídeos

Nuno, this is Microsoft Community forums where we provide help interactively to solve problems. You posted in the English forums, but do you need another language as there are many other language forums you can post in by changing the language at the very bottom of the page.

If you understand the English steps I wrote, then each one is illustrated with a tutorial to show you how to perform the steps. I also am standing by here to help you.

Let me know if there is anything else you need to begin on the steps I gave.

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Nuno, este é o fórum da Comunidade Microsoft onde ajudamos de forma interativa a resolver problemas. Você postou nos fóruns em inglês, mas precisa de outro idioma, pois há muitos fóruns em outros idiomas nos quais você pode postar alterando o idioma na parte inferior da página.

Se você entende as etapas em inglês que escrevi, cada uma é ilustrada com um tutorial para mostrar a você como executar as etapas. Eu também estou aqui para ajudá-lo.

Deixe-me saber se houver mais alguma coisa que você precise para iniciar as etapas que dei.

Olá Greg,

Infelizmente não percebi o que tenho de fazer no primeiro ponto. Eu próprio montei o meu computador então não sei onde pesquisar, na referência da motherboard, do processador ou gpu?

Estou muito perdido em relação a informação dada.

Obrigado,

Nuno Alves

Hi Nuno. I'm Greg, 10 years awarded Windows MVP, specializing in Installation, Performance, Troubleshooting and Activation, here to help you.

1. The Display driver is so important here that merely updating it is sometimes not enough. So let's try everything possible to get it working correctly:

First make sure you have updated the Display driver from the PC or Display adapter maker's Support Downloads web page for your exact model number, HP Serial Number or Dell Service Tag - from the sticker on the PC.

While there check also for newer chipset, BIOS/UEFI firmware (very important), network, sound, USB3 and other drivers, comparing to the ones presently installed in Device Manager reached by right clicking the Start Menu.

If necessary first remove the old driver using DDU https://www.wagnardsoft.com/content/ddu-guide-t... (not necessary with Microsoft Basic driver which is a placeholder if nothing else is available) and/or installing in Safe Mode with Networking (so you have internet), or Safe Mode, accessed by one of these methods: https://www.digitalcitizen.life/4-ways-boot-saf...

If new driver still won't install DDU see Lightning Leon's Answer here: https://answers.microsoft.com/en-US/subject/for...

If this doesn't give you the latest or ideal driver for what you need, compare it to the driver offered by the Intel driver update Utility here: http://www.intel.com/content/www/us/en/support/...

or the Nvidia GeForce scanner here: https://www.nvidia.com/tr-tr/geforce/geforce-ex...

or the AMD autodect utility here: http://support.amd.com/us/gpudownload/windows/P...

For Display issues one fix that is working is to Roll back or Uninstall the Driver on the Display Device > Driver tab, restart PC to reinstall driver.

You can also try older drivers in Device Manager > Display device > Driver tab > Update Driver > Browse > Let Me Pick.

Then you will know you've tried everything in addition to Windows Update drivers.

Adjust the screen resolution until it fits and looks best at Settings > System > Display.

2. Try these fixes for WIndows 10 stuttering and freezing:

https://windowsreport.com/fix-pc-stuttering-win... (Avoid ad links which intrude into editorial copy, especially avoid Restoro and Reimage ads)

https://windowsreport.com/windows-8-freezes-sol... ((Avoid ad links which intrude into editorial copy, especially avoid Restoro, PC Repair Tool and Reimage ads)

https://www.bleepingcomputer.com/forums/t/71759...

https://www.ircache.net/how-to-fix-random-freez...

https://forums.tomshardware.com/threads/windows...

https://allthings.how/fix-video-lagging-or-stut...

https://www.partitionwizard.com/partitionmagic/...

https://www.easypcmod.com/how-to-fix-windows-10...

https://www.youtube.com/watch?v=jtlPMWsJpzA

https://www.youtube.com/watch?v=liSZYSBHNZ8

https://www.youtube.com/watch?v=TflqHugDHe0

3. Go over Windows using this checklist to make sure the install is set up correctly, optimized for best performance, and any needed repairs get done: http://answers.microsoft.com/en-us/windows/wiki...

Start with Step 4 to turn off Startup freeloaders which can conflict and cause issues, then Step 7 to check for infection the most thorough way, then step 10 to check for damaged System Files, and also Step 16 to test a new Local Admin account. Then continue with the other steps to go over your install most thoroughly.

4. If nothing else works then do a Repair Install, by installing Media Creation Tool, open tool and choose to Upgrade Now. This reinstalls Windows while keeping files, programs and most settings in place, is the most stable method to advance to the latest version, and solves most problems. Tutorial here: https://www.tomshardware.com/how-to/fix-windows...
5. Test the hard drive or SSD with diagnostics:

https://www.lifewire.com/free-hard-drive-testin...

https://mashtips.com/ssd-health-test-and-perfor...

HP and Dell have hardware diagnostics triggered by tapping the ESC or F12 keys respectively as you power on.

Best is to use the HDD/SSD manufacturer's own if there is one, otherwise use Seatools bootable long test: http://blog.nowherelan.com/2013/04/04/boot-seat...

Follow this up with a full Disk Check from the Command Prompt in Repair Mode or from bootable media: https://www.groovypost.com/howto/check-hard-dri... if necessary from the Command Prompt at boot: https://www.tenforums.com/tutorials/2294-advanc...

6. Test the RAM overnight to stress it with the best bootable test memtest86, following this guide to test both sticks and slots:

https://forums.tomshardware.com/faq/how-to-test...

7. Stress test the rest of your hardware:

https://techguided.com/best-tools-to-stress-tes...

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But remember that in Windows 10 everything depends upon the quality of the install, and Factory or Upgrade installs are inferior installs which most enthusiasts won't even run because they'd expect endless issues. Consider now or later doing the Clean Install in this link which compiles the best possible install that will stay that way as long as you stick with the tools and methods given: https://www.translatetheweb.com/?ref=TVert&...

The reason I suggest this is that no one who has adopted the install in the above link has ever come back to report further problems I've seen, including another version failure. This is because everything in Windows 10 is dependent upon the quality of the install, especially Version Updates which will choke on lesser quality installs, and there is no possibility of problems if you stick ONLY with the steps, tools and methods in that tutorial.

It is also one of life's great learning experiences that will permanently make you the master of your PC because you will learn everything that works best and how to keep it that way.

I hope this helps. Feel free to ask back any questions and let us know how it goes. I will keep working with you until it's resolved.

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