Family Safety device association / device not appearing as connected

Question

Family Safety device association / device not appearing as connected

Dominik Deka 20

Microsoft Family Safety does not recognize my child's ([Moderator Note: Personal Info Removed]) Windows 11 PC as a connected device.

The child account is correctly added to the Microsoft Family group and is a standard Windows user. The child can sign in normally.

The PC is visible under the child's Microsoft account at [account.microsoft.com/devices], but under the child's Family Safety profile it shows "No connected Windows devices".

I have already verified the following:

child account is a member of the family group
child is a standard user, not administrator
child can sign in to Windows
Sync is enabled
device is visible under the child's Microsoft Devices
WpcMonSvc (Parental Controls) is running
FamilySafetyMonitor exists and runs successfully
FamilySafetyRefreshTask exists and runs successfully with LastTaskResult = 0
there is no Verify option available on the child's account
the Windows "Allow" button described in Microsoft's Family Safety instructions is not present

Please check whether the child's Microsoft account/device is correctly associated with the Family Safety backend and whether the device registration/token for Family Safety needs to be repaired or refreshed.

This appears to be a Family Safety device-association issue rather than a Windows account or device-registration issue.

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Answer 1

Please note that our forum is a public platform, and we will modify your question to hide your personal information in the description. Kindly ensure that you hide any personal or organizational information the next time you post an error or other details to protect personal data.

Hi Dominik Deka,

I will answer you in English based on your previous message. As a friendly suggestion, posting in Polish may help your question reach a wider audience and increase the chances of receiving assistance from other community members.Thank you for providing such a detailed list of what you’ve already checked. Since the PC appears on the child’s Devices page but still shows No connected Windows devices in Family Safety, this seems more specific to the Family Safety connection than to the Windows account itself.

Could you confirm whether this PC has ever appeared as connected before, whether the child’s Windows profile was originally created using the same email address or converted from a local account and whether the account or PC was previously linked to another family group? Also, is Activity reporting enabled for Windows under the child’s Family Safety profile?

Since the Verify option is missing, kindly try signing in to Edge from the child’s Windows profile using the same child account, then open the Family account verification page. Complete any prompts that appear, restart the PC, sign back in to the child’s account and check the connected-device list again.

Just to set expectations, this is a user-to-user support forum. Moderators and contributors, including external employees, don’t have access to account-level information or back-end systems, so I’m unable to inspect or refresh the device association directly. I can only help with the troubleshooting options available from the user side.

If no verification prompt appears and the device remains disconnected, I wouldn’t recommend resetting Windows or recreating the child’s profile at this point. Please contact Microsoft Support, select Get Help and then choose Contact Support. Ask them to review the Family Safety account-to-device association and explain that the PC appears on the child’s Devices page but not under the Family Safety profile. Please also include the checks you’ve already completed so you don’t have to repeat the same troubleshooting.

I truly hope everything is working properly again soon.

Dominik Deka 20 Punkty reputacji

2026-10-08T19:09:50.45+00:00

Thanks for answering so quickly!

To answer your questions:
This PC has never appeared as connected.
The child’s Windows profile was converted from a local account
Neither account nor PC was linked to another family group
Activity reporting is enabled for Windows under the child’s Family Safety profile
I already tried https://aka.ms/familyverify but Poland is not listed as a country where I can verify age (page does no provide any method to do it)

kind regards
Dominik
Clary-N 16,745 Punkty reputacji Pracownicy zewnętrzni firmy Microsoft Moderator

2026-10-09T08:27:14.27+00:00

Hi Dominik Deka,

Thanks for confirming those details. That helps narrow things down.

Since verification isn’t available from your end and Activity reporting is already enabled, I wouldn’t make any further changes to the PC for now.

At this point, please contact Support and mention that the child’s profile was converted from a local account and that the PC appears under Devices but still isn’t connected in Family Safety:

Go to Contact Microsoft Support and sign in.

Type Live Support, then select Get help.

Scroll down and select Contact support.

Choose Other Products.

Select Billing and Account Profile questions, then Confirm.

Choose Chat with a support agent in your web browser.

Hopefully they can take a closer look and get the device connection sorted out for you.

Best regard.