My Microsoft account was compromised. An attacker added their own security email address

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My Microsoft account was compromised. An attacker added their own security email address

Alan Buchta 5

My Microsoft account was compromised. An attacker added their own security email address ([Moderator Note: Personal Info Removed] @rift.lc). I reported the unauthorized security change using "Let us know". The recovery/security information change was then canceled by the person who has access to that email address. I am now blocked by the 30-day security information change period and cannot access Recent Activity because Microsoft requires a verification code sent to the attacker's email. I need help securing the account and removing the unauthorized security method.

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Answer 1

Disclaimer: I noticed that your locale is set to Polish (pl-PL), while your question was submitted in English. To ensure consistency and clarity, I will continue responding in English.

Hi @Alan Buchta

Please note that our forum is a public platform, and we will modify your question to hide your personal information in the description. Kindly ensure that you hide any personal or organizational information the next time you post an error or other details to protect personal data.

I’m sorry you’re dealing with this. I understand how concerning it is when an attacker has added an unauthorized security email address and you are unable to review or secure your account.

The 30-day waiting period is triggered when all security information is removed or replaced. Unfortunately, this period cannot be shortened, and security-related changes may remain unavailable until it ends.

Since you already selected Let us know, but the request was later canceled without your authorization, please contact Microsoft Support directly:

Visit Contact Microsoft Support.
Select Show expanded list of products.
Choose Outlook > Get Home support.
Search for Account Recovery, then select Get Help > Contact Support.
Sign in with another Microsoft account if you cannot access the affected account.
Ask our Support Assistant > Type "Talk to live chat agent" > Contact Support
Select Other Products > Manage Account Security > Chat with a support agent via web browser.

Please note that this is a user-to-user support forum. Moderators, contributors including external Microsoft employees cannot directly intervene in Microsoft product features or access back-end systems. Our role is limited to providing technical guidance on reported issues, requests, or ideas only.

Thank you for your understanding.

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