Microsoft 365 Admin Access Lost After Licence Expiry

office EPP (Cyprus) 0 Punkty reputacji
2026-09-15T10:25:00.69+00:00

Dear Microsoft Support,

I am unable to access the Microsoft 365 Admin Center for our tenant associated with the domain epp-poland.com.cy.

The account [Moderator note: Personally Identifiable Information removed]@epp-poland.com.cy was previously used by me to administer our Microsoft 365 environment. Our Microsoft 365 licence has recently expired and, following the expiry, I can no longer access the Admin Center. The system now states that [Moderator note: Personally Identifiable Information removed]@epp-poland.com.cy does not have permission to access or manage the Microsoft 365 Admin Center.

At the same time, Outlook is unavailable due to the expired licence.

I would like to restore my administrative access to the existing Microsoft 365 tenant and immediately purchase/renew the required Microsoft 365/Exchange licence. I do not want to create a new tenant or mailbox.

I have control over the epp-poland.com.cy domain and can provide any information or DNS verification required to confirm ownership.

Could you please assist with restoring access?

Kind regards,

[Moderator note: Personally Identifiable Information removed]

Microsoft 365 i pakiet Office | Subskrypcja, konto, rozliczenia | Do użytku biznesowego | Windows
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  1. Jayden-P 3,375 Punkty reputacji Niezależny doradca
    2026-09-15T12:09:41.18+00:00

    Please note that this is the pl-pl forum. We kindly recommend posting your question in Polish so that more community members can assist you. Alternatively, you may consider posting in the English forum if you prefer to use your native language. We sincerely appreciate your understanding.

    Hi @office EPP (Cyprus)

    Please note that this forum is not Microsoft support, this is a user-to-user support forum. Therefore, I cannot directly escalate this for you. However, I can guide you how to contact Data Protection team.

    If you have no other admin that can access admin center to resolve the license issue, you will need to contact Data Protection team. They can help you regain access to your tenant.

    Please visit the following page and reach out to phone number via: Customer service phone numbers - Microsoft Support

    From what I know, you will need to get past the initial AI system to reach the live support team. You can refer to the guide below for tips on how to get through more easily:User's image

    If you have tried phone support and it's not working, please follow this link to create a trial tenant: https://www.microsoft.com/microsoft-365/business/microsoft-365-business-basic?msockid=3eb6980b5c6860e63a588d0c5d1761d6 - after that you will be able to access to Microsoft 365 Admin Center to raise the ticket. This tenant is only used for you to contact the support team.

    Assuming that you have already created an account after registering a free trial and you can go to Microsoft 365 admin center and click "Help & support" icon to raise your ticket.      

    User's image

    Please mention that you are raising ticket on behalf of the affected tenant that you do not have access to.

    On the other hand, if you do create the trial and it resolves the issue, please remember to cancel the subscription afterward to avoid any related charges. 

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