RestartPending: True after countless restarts and updates

VertiPLay 0 Punkty reputacji
2026-09-03T17:56:52.16+00:00

Hello,

I am experiencing a TPM 2.0 / TPM attestation issue on my Windows 11 PC.

My hardware and configuration:

  • Motherboard: MSI Z270 Gaming M3
  • CPU: Intel Core i7-7700K
  • TPM: Intel PTT (firmware TPM 2.0)
  • BIOS mode: UEFI
  • Secure Boot: enabled
  • Operating system: Windows 11
  • TPM 2.0 is enabled in BIOS
  • BIOS is updated to the latest available version for my motherboard
  • Intel Management Engine / MEI driver has also been updated
  • Windows is fully updated

Windows PowerShell Get-Tpm reports:

TpmPresent : True TpmReady : True TpmEnabled : True TpmActivated : True TpmOwned : True RestartPending : True ManufacturerIdTxt : INTC ManufacturerVersion : 11.8.50.3399 ManufacturerVersionFull20 : 11.8.50.3399 ManagedAuthLevel : Full AutoProvisioning : Enabled LockedOut : False

The main problem is that RestartPending remains True even after multiple complete system restarts.

The TPM is detected by Windows and appears to be initialized correctly, but TPM attestation / Device Health Attestation is still not working correctly.

Windows Security / Device Security also indicates that the TPM attestation state is not working as expected. I am specifically trying to resolve the TPM attestation / PCR-related issue, not simply enable TPM.

I have already:

  • verified that TPM 2.0 is enabled;
  • verified that Windows detects the TPM;
  • restarted the PC multiple times;
  • checked UEFI/Secure Boot configuration;
  • updated the BIOS;
  • updated Intel MEI;
  • checked TPM status with PowerShell.

Could you please help me determine:

  1. Why Get-Tpm permanently reports RestartPending : True?
  2. Whether this indicates a TPM provisioning or firmware problem.
  3. Whether the Intel PTT TPM needs to be reprovisioned or reset.
  4. Whether there is a Windows component/service responsible for TPM attestation that is failing.
  5. Whether there is a way to diagnose the exact reason why TPM attestation is failing.
  6. Whether the PCR7 / measured boot state can be diagnosed from Windows logs or another Microsoft diagnostic tool.
  7. Whether this is a known compatibility issue with Intel PTT on this platform.

I would appreciate specific diagnostic steps or commands that can identify the underlying cause rather than simply telling me to enable TPM, because TPM is already enabled and detected by Windows.

Thank you.

Windows dla domu | Windows 11 | Zabezpieczenia i prywatność
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  1. Carl-L 23,090 Punkty reputacji Pracownicy zewnętrzni firmy Microsoft Moderator
    2026-09-04T07:13:01.08+00:00

    Disclaimer: This is the forum for pl-pl locale. However, I will support you in English since the thread is in English. If you need support in your local language, please let me know.


    Hello VertiPLay,

    Welcome to Microsoft Q&A forum.

    Based on what you described, the TPM is working correctly. Regarding the PendingRestart status, it is true doesn't always mean the computer will need an immediate restart. It can be a result of TPM auto-provisioning incompletion, failed AIK provisioning or DHA failed to retrieve vertificate. If you want to check, you can try to use tpmtool getdeviceinformation and tpmtool gatherlogs and check if the computer is ready for attestation. In this case, I will not clear or reset TPM since it is working fine itself.

    Regarding PCR7 diagnostic, you can type msinfo32 on the serach bar and check PCR7 Configuration state first. Also, you can check BIOS mode and secure boot state. Also, I did find some report about this lately, however, there is no report of a known issue from Microsoft yet. However, if your computer has no issue, I'd suggest ignoring it for now.

    I'm waiting for your reply.

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