Problems with the looby/waiting room

Anonimowe
2023-11-20T17:03:33+00:00

I have a group of participants and I invite them to a meeting - they are from an organisation, they have usernames and passwords. They log in correctly, but

  • They can't join the waiting room, even though I let them in, they keep getting the message "We will inform the meeting participants that you are waiting"
  • When they do manage to join, you can't see their camera image ie they have the camera on, they are able to show a screenshot where you can see a small preview of the attendee and it is not visible on my side.

Interestingly they enter the room without the waiting room without any problem.

Where are these problems coming from?

Microsoft Teams | Microsoft Teams dla instytucji edukacyjnych | Zespoły i kanały | Inne

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  1. Anonimowe
    2023-11-20T18:10:26+00:00

    Hello Maddleine,

    My name is Segunfunmi, and I'm an Independent Advisor and Microsoft user like you. Thank you for reaching out to us with your query.

    I understand that you are experiencing some issues with Microsoft Teams, which can be frustrating. Please know that we are here to help you resolve these issues.

    Regarding the issues you mentioned, there are a few possible explanations and solutions that I can suggest:

    Issue 1: Participants can't join the waiting room

    I understand the importance of controlling who gets into your meetings directly and who should wait for someone to let them in. If anonymous participants join first, they will stay in the lobby until a guest user, someone from your or a trusted org, joins the meeting. If you are still experiencing issues, please check the lobby settings in your Teams admin center.

    Issue 2: Participants' camera images not visible

    I can understand how frustrating it can be when the camera image is not visible during meetings. Clearing the Teams cache or running the Teams app in compatibility mode might help. If the issue persists, it may be a bug that needs to be addressed by Microsoft. It's also worth checking if the issue occurs in the Teams web browser. Keep your Teams application updated to the latest version to ensure optimal performance and bug fixes.

    I hope these suggestions help you resolve the issues you are experiencing in Teams. If you have any further questions or concerns, please don't hesitate to contact us.

    Best regards, Segunfunmi.

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