Boot loop (ntoskrnl.exe)

Anonimowe
2021-02-08T07:58:28+00:00

Hi,

for about a week I have had a problem with starting Windows normally. It happened before but very rarely so i forgot about that. It only occurse when i turn off (restart works fine) computer for more than 20 minutes and then switch power on, my computer freezes on the post windows loading screen two times, then automatic repair launches and next screen tells my that it couldn’t repair my computer. But when i push restart, it starts normally. My drivers are up to date besides bios, because on the newer version it was even worse. I also opened whea dmp file from crashes, where i found that it was because ntoskrnl.exe (nt+0x79E616) and bugcheck code: 0x124 (0x0, 0xFFFF910551C02BD0, 0xBEA00000, 0x108). My CPU isn’t overclocked (but it was). I also noticed problem with installing previous WHQL version of graphic driver, when they were installing i got black screen and then computer automaticly tried to restart (and fell into automatic repair loop, mentioned before). Important is that safe boot works perfectly and no errors occurses. What can I do?

Thanks in advance.

Windows dla domu | Windows 10 | Tryb uśpienia i włączanie oraz wyłączania zasilania

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  1. Anonimowe
    2021-02-08T12:48:05+00:00

    Hi,

    after updating chipset drivers and audio driver to newest version from my motherboard msi website, i tried to switch graphic driver for whql older one, from amd website.  But, as it was before, i got a crash during installation proces. So after trying 3 version of drivers, i am able to insall only the latest one. No file in minidump, only one showed in whea directory. Here it is:

    https://drive.google.com/file/d/1t\_HjMp25XxkK3hRL2Ng8nmQKYphpnJzl/view?usp=sharing

    I consider that it may be one of my components that causes failure, am i right? Or is there any option to solve this problem? 

    Thanks in advance.

    Czy ta odpowiedź była pomocna?

    Komentarze: 0
  2. DaveM121 937.5K Punkty reputacji Niezależny doradca
    2021-02-08T10:09:51+00:00

    Okay Jakub, and if you do get more rashes, please upload any newly created minidump files for analysis . . .

    Czy ta odpowiedź była pomocna?

    Komentarze: 0
  3. Anonimowe
    2021-02-08T10:08:25+00:00

    Ok, i will check for the updates. But as i said before, i don't hope that it will work.

    Czy ta odpowiedź była pomocna?

    Komentarze: 0
  4. DaveM121 937.5K Punkty reputacji Niezależny doradca
    2021-02-08T09:59:49+00:00

    Hi Jakub

    I can only report what I see in your dump files, and that just listed that driver, however, you should also go to the support page for your PC or Motherboard on the manufacturers website, then from there, download and install the version of Chipset drivers they recommend and while there, check for any BIOS update that may need to be installed

    Czy ta odpowiedź była pomocna?

    Komentarze: 0
  5. Anonimowe
    2021-02-08T09:54:19+00:00

    I have tried two different versions of the driver before, one of them was even unable to install due to instant black screen and reboot, but i will try another one. I don't know but this minidump file was produced after unistalling amd high definition audio service.

    Czy ta odpowiedź była pomocna?

    Komentarze: 0