Hello, I'm experiencing a critical issue with Azure AI Document Intelligence resource for custom models. Prebuilt models (e.g., prebuilt-invoice) works fine Custom models do not analyze documents (they remain in “Analyzing…” status or fail with ) Training of new models never completes (we’ve waited over an hour with no result) This started on July 8th , and persists even after restarting browsers and re-uploading documents. I suspect that the Document Intelligence service instance is corrupted or unresponsive .

Custom extraction models stopped working

Paweł Bigos 5

Hello, I'm experiencing a critical issue with Azure AI Document Intelligence resource for custom models.

Prebuilt models (e.g., prebuilt-invoice) works fine
Custom models do not analyze documents (they remain in “Analyzing…” status or fail with )

Training of new models never completes (we’ve waited over an hour with no result)

This started on July 8th, and persists even after restarting browsers and re-uploading documents.

I suspect that the Document Intelligence service instance is corrupted or unresponsive.

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