Account recovery is not working for a Hotmail email address.

Question

Account recovery is not working for a Hotmail email address.

Louai Al Falahi 0

Hello all,

In 2006, I created an email account specifically for PayPal, which was linked to my primary email address. Over the years, because I rarely used PayPal, I forgot the password for that email account.

As you can see from the screenshots, I am entering the masked recovery email address correctly. It is my primary email address. However, I never receive the verification code that should be sent to me. The code does not arrive in my inbox, and it is not in the junk/spam folder either.

Yesterday, I made a purchase through PayPal, and the login information was sent to that email address. I would now like to cancel the purchase, but I am unable to do so because I need to access the purchase order details, which were sent to that email account.

Are there any other options available to recover the account or access the necessary information?

Thank you for your assistance.

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Answer 1

Hallo, ik ben Virginia.

Eerst zou ik proberen de code op te vragen via de incognitomodus van de browser; als dat niet lukt, probeer dan een niet-Chrome-gebaseerde browser zoals Firefox, want veel gebruikers hebben de code op die manier ontvangen.

Gebruik je een niet-Microsoft e-mailadres in het vakje 'waar moeten we contact met je opnemen'? Zo niet, dan zou ik dat proberen.

Anders:

Probeer hier je account te herstellen:

Vergrendeld account:

https://support.microsoft.com/account-billing/account-has-been-locked-805e8b0d-4141-29b2-7b65-df6ff6c9ce27

Of:

Kan niet inloggen:

https://support.microsoft.com/account-billing/you-can-t-sign-in-to-your-microsoft-account-475c9b5c-8c25-49f1-9c2d-c64b7072e735

Je kunt ook proberen https://support.microsoft.com/home/contact en Account Recovery in het vakje typen, dan het tabblad Contact Support hierboven kiezen en Windows selecteren, en vervolgens herstel in de keuzemenu's.

Ik heb nog meer opties als dit niet werkt.