account probleem

Please see the below information for this.

1. Use the official sign-in helper

• Go to the Microsoft sign-in helper tool: Sign-in helper.
• Enter the email/phone/Skype ID of the original Microsoft account that you are using.
• Let the tool run and follow the guidance it gives (it can detect common sign-in and security issues and route to the right flow).

1. Try standard account recovery If normal sign-in fails, use the official password reset or recover: Reset your password.
2. Enter the email address, phone number, or Skype name of the account and proceed from there.
3. If the initial steps will not work, fill out the detailed Microsoft account recovery form (ACSR) at https://account.live.com/acsr.
4. You will need to provide as many accurate details or information as possible (previous passwords, approximate creation date, services used.
5. Submit from a device and location normally used with that account and check if this method or step will work.

Please take note as well that Microsoft Support will not be able to assist with doing manual recovery, unblocking, and escalation as support agents and advocates are not allowed to send password reset links or access and change account details.

1. Contact Microsoft Support (if still locked out) If the automated tools do not resolve it, sign in with any working Microsoft account (even the new one) and contact support:

• Go to Contact Microsoft Support and provide the error code to have this be cross checked from the account perspective.