I paid for Office 365, but it keeps saying I don't have paid version

Question

I paid for Office 365, but it keeps saying I don't have paid version

Kir Kruijswijk 0

Hello,

I paid for my office Family 365, but I can't use it, it keeps saying I'm using a version with no license, and I've tried everything.

EmilyS726 273.3K Reputatiepunten Onafhankelijke adviseur

2026-07-29T15:41:08.2066667+00:00

Hello

What system are you using it on?

Windows 11, macOS or Android??

I asked about Android because you chose the "Android" tag for your question, so I need to clarify - what type of Android device to be specific?

Did you get your 365 subscription from Microsoft, or third party?
Kir Kruijswijk 0 Reputatiepunten

2026-07-30T23:09:23.8366667+00:00

Hello,

I pay it every year, and to Microsoft Payments Dublin Directly. I use a windows 11 laptop.

4 antwoorden

Uw antwoord

EmilyS726 273.3K Reputatiepunten Onafhankelijke adviseur

2026-07-29T15:41:08.2066667+00:00

Hello

What system are you using it on?

Windows 11, macOS or Android??

I asked about Android because you chose the "Android" tag for your question, so I need to clarify - what type of Android device to be specific?

Did you get your 365 subscription from Microsoft, or third party?
Kir Kruijswijk 0 Reputatiepunten

2026-07-30T23:09:23.8366667+00:00

Hello,

I pay it every year, and to Microsoft Payments Dublin Directly. I use a windows 11 laptop.

Answer 1

EmilyS726 273.3K Onafhankelijke adviseur

Kir, thanks for the information.

If you go to https://account.live.com > Subscription, is the family subscription showing as "active"?

If so, on the app, have you tried going to Files > Accounts, click on Update License, make sure you log in with the correct account, and see if it works?

If it still doesn't work, I would like to gather a bit further information to see if you might have some old cached license in the system that is causing issue.

Can you please type cmd in the search on the taskbar, and press enter to launch Command Prompt, then run these commands one at a time.

cscript "C:\Program Files\Microsoft Office\Office16\OSPP.VBS" /dstatus

cscript "C:\Program Files\Microsoft Office\root\Office16\OSPP.VBS" /dstatus

cscript "C:\Program Files (x86)\Microsoft Office\Office16\OSPP.VBS" /dstatus

cscript "C:\Program Files (x86)\Microsoft Office\root\Office16\OSPP.VBS" /dstatus

Then please share a screenshot so I can review further. Thanks!

Kir Kruijswijk 0 Reputatiepunten

2026-08-06T13:34:58.0166667+00:00

It doesn't show as active, but I do receive mails about changes in my 365-office subscription.
EmilyS726 273.3K Reputatiepunten Onafhankelijke adviseur

2026-08-07T17:45:49.58+00:00
Please type cmd in the search on the taskbar. Don't press enter key yet. Instead, choose "run as administrator" to launch Command Prompt. Then run these commands one at a time. After that, restart the computer and reinstall again and see if it installs this time. If for any reason it still doesn't reinstall let me know the error message.

cscript "C:\Program Files\Microsoft Office\root\\Office16\OSPP.VBS" /unpkey: H2XCF

cscript "C:\Program Files\Microsoft Office\root\\Office16\OSPP.VBS" /unpkey: KHGM9

Answer 2

Kir Kruijswijk 0

It doesn't show as active, but I do receive mails about changes in my 365-office subscription.

cmd

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Answer 3

Kir Kruijswijk 0

It doesn't show as active, but I do receive mails about changes in my 365-office subscription.

cmd

EmilyS726 273.3K Reputatiepunten Onafhankelijke adviseur

2026-08-06T15:36:58.01+00:00

You said you received emails about changes on your Microsoft 365. What does it say?
Kir Kruijswijk 0 Reputatiepunten

2026-08-07T12:21:21.14+00:00

Microsoft is committed to improving your Microsoft 365 subscription. We regularly review how our subscribers use features within Microsoft products. This email includes details regarding features going away next year and reminders about current benefits included with your subscription.

Beginning 1 October 2026, Microsoft Publisher will no longer be supported as part of Microsoft 365. Many common Publisher scenarios are available in other Microsoft 365 apps, including Microsoft Word and PowerPoint.

Action Recommended: Before 1 October 2026, convert your existing Publisher files to PDF or Word format. After this date, you will no longer be able to open or edit these files with Microsoft Publisher.

Learn more about plans for Microsoft Publisher.

Thank you for being a Microsoft 365 subscriber. With your Microsoft 365 subscription, you will continue to access expansive cloud storage, advanced security for your data and devices, powerful productivity apps, creativity tools and ongoing customer support.

If you do not wish to continue your Microsoft 365 subscription, you can cancel it by logging into your Microsoft account and turning off recurring billing. If you purchased a Microsoft 365 subscription from Google Play or the Apple app store, contact their customer support for cancellation.

Answer 4

Kir Kruijswijk 0

Can you just cancell my subscription? I haven't been able to make use of it for a while now, so last year has been just a waste of money and I don't want to pay another year for something I can't use.

Thanks in advance!

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