Partner Center tenant cannot access support module — cannot publish app (business‑critical)

Hello,

I need help with a critical Partner Center tenant issue.

My tenant cannot access the Partner Center support module at all:

• I cannot create support requests

I cannot view support requests

I cannot respond to ticket 2606250040007205

There is no “Contact support” option anywhere

aka.ms/pfs redirects to an old page without categories

“Create support request” shows “Sorry, we couldn’t find that page.”

This issue is business‑critical. I have been unable to publish my app for over a month due to a known payout/tax synchronization bug.

Important: My tax profile is completed. The tax page shows:

Status: Complete

Tax Treaty Status: True

Profile expiration: 12/31/2029

But my Marketplace offer still shows:

Tax profile: Not started

Publish eligibility: Not eligible

This is a synchronization error between Commerce and Partner Center.

Because I cannot access the support module, I cannot resolve this myself. Please escalate this internally. I need my payout & tax profile state reset in Commerce and re‑synchronized with Partner Center.

Partner ID: 7056884 Developer ID: 93006340

Thank you, EduardHello,

I need help with a critical Partner Center tenant issue.

My tenant cannot access the Partner Center support module at all:

I cannot create support requests

I cannot view support requests

I cannot respond to ticket 2606250040007205

There is no “Contact support” option anywhere

aka.ms/pfs redirects to an old page without categories

“Create support request” shows “Sorry, we couldn’t find that page.”

This issue is business‑critical. I have been unable to publish my app for over a month due to a known payout/tax synchronization bug.

Important: My tax profile is completed. The tax page shows:

Status: Complete

Tax Treaty Status: True

Profile expiration: 12/31/2029

But my Marketplace offer still shows:

Tax profile: Not started

Publish eligibility: Not eligible

This is a synchronization error between Commerce and Partner Center.

Because I cannot access the support module, I cannot resolve this myself. Please escalate this internally. I need my payout & tax profile state reset in Commerce and re‑synchronized with Partner Center.

Partner ID: 7056884 Developer ID: 93006340

Thank you, Eduard