Kan mijn privé mailadres niet opgeven als primair

I want to stop, thanks in advance for the response. I'm going to try to solve it myself. I want to close the topic. Thank you

Hi @Loes Vinke, 

Thank you for your patience, and I apologize for the delayed response. I also appreciate you providing the additional details. 

I see that you are using English, so please allow me to use English as well.  

Because this is a public forum so you can receive advice from other user and moderator.

Based on the screenshot you shared, it appears that the account you are trying to add is a business (work or school) account. Business accounts cannot be added or accessed through the personal Microsoft account portal, which is why you are encountering this issue. 

Please try signing in directly at https://www.office.com, which is the correct portal for Microsoft 365 business accounts. 

For more information, you may find this article helpful :  What's the difference between a Microsoft account and a work or school account? - Microsoft Support 

Regarding your request to close this thread, I will lock it within 24 hours. If you have any additional questions in the future, please feel free to start a new thread. 

Thank you again for your time and understanding. 

I don’t understand it anymore. I never used a school or work account. I never had one. I also don’t know how to change this. The e-mail address I have been using for many years has been issued by my provider.at first is was [Moderator note: personal info removed]. They were taken over by [Moderator note: personal info removed].

Hi @Loes Vinke, 

Thank you for explaining your situation further. I understand why this is confusing, and I’d like to clarify an important point.

When Microsoft refers to a “work or school account”, it does not necessarily mean that you personally worked for a company or attended a school. It is simply a type of Microsoft account, based on how the email address is managed on Microsoft’s side. 

Although your email address was issued by your internet provider, your provider is using a Microsoft business subscription in the background. With such a business subscription, the provider can:

• Create email accounts for customers
• Manage those accounts centrally in the Microsoft 365 admin center
• Control how those accounts are identified by Microsoft systems

Because of this setup, Microsoft recognizes your email address as being part of an organization’s Microsoft tenant, which automatically classifies it as a work or school account in Microsoft terminology even if you only use it privately and have done so for many years. 

This is why you see messages such as “this email address belongs to an organization” and why it cannot be set as a primary email for a personal Microsoft account.

Only the organization that manages the subscription (in this case, your email provider) can change or release that email address from their Microsoft tenant. End users do not have permission to convert a work or school account into a personal Microsoft account on their own

I hope this explanation helps clarify why you are seeing this behavior. You’re absolutely not alone this is a common point of confusion when email providers use Microsoft 365 business infrastructure behind the scenes.

Thank you for your time and understanding.

Thank you for explaining I understand it better now. Thank you and you can shut this topic