CRITICAL: OneDrive Automatically Deleting All My Files + No Real Support + Security Risk

Essam Amhimed 20

Hello everyone,

I am posting here because I am completely stuck and not receiving a real solution through regular support channels.

For weeks now, my OneDrive has been automatically deleting all of my files every night around 12:20 a.m. Each time I restore my account, the files temporarily return, but then they disappear again. My storage constantly fluctuates by gigabytes. The system is unstable, and I do not even have time to download my photos and videos before they are deleted again.

I have followed all official troubleshooting steps:

Sync disabled on my phone

PC turned off

Password changed

No shared folders

No other active devices

Despite this, the deletions continue on the cloud side.

I am a paying customer, and instead of receiving professional support, I feel like I am stuck in an endless maze. Calls are missed, I am redirected repeatedly, and I still have no concrete technical solution.

To make things worse, I was recently contacted by someone pretending to be Microsoft Support through a fake website. They tried to convince me that my subscription was not paid and attempted to collect my personal information. I did NOT provide any information. However, the fact that scammers are reaching out to me while I am struggling to reach legitimate Microsoft support is extremely concerning.

It should not be easier for scammers to contact me than for Microsoft to provide real assistance.

At this point, my personal cloud data — including lifelong photos and videos — is at serious risk of permanent loss. This appears to be a cloud-side synchronization or deletion issue that requires professional technical investigation.

I am urgently requesting proper escalation to a senior technical team that can investigate account logs and stop the automatic deletions.

I trusted Microsoft with my data. I am paying for this service. What I am experiencing right now feels more like stress than service.

If anyone from Microsoft is monitoring this community, please intervene.

Thank you.

Hans Verhoog 0 Reputatiepunten

2026-03-15T09:24:36.9466667+00:00

Dear community,

Although not exactly the same problem, the same extremely disappointing support from Microsoft team. Onedrive files are missing although folder structure is in tact. It appears a server side indexing error but I keep receiving the same standard messages for solution. Please, is there anybody who knows to get in contact with the person in Microsoft who solves this?
Essam Amhimed 20 Reputatiepunten

2026-03-15T11:54:49.8533333+00:00

@Hans Verhoog I completely understand what you mean. In my experience, it really feels like an endless maze.

For weeks now I have been trying to contact support, and it is almost impossible. For such a large company, it is quite shocking that there is no proper customer service to actually investigate and follow up on problems.

The only communication seems to happen through emails, and those emails are rarely answered. When they do reply, it is usually just a standard procedure message without really looking at the specific problem.

What makes it even more frustrating is that there is a way to get a call back if you go through the sales department. If you contact them regarding a purchase, they are able to call you back without any issue. However, when it comes to solving a technical problem, that option simply does not exist. For a company of this size, that is really disappointing.

When you submit a case, it often gets processed very quickly using the standard troubleshooting steps, and then the case is closed without the issue actually being investigated or resolved.

At this point, the only thing you can do is keep sending emails and hope that eventually the request reaches someone who actually has the technical knowledge to properly analyze the problem. Otherwise, you remain stuck in the same loop of automated responses and support agents who cannot really look deeper into the issue.

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Kai-H 28,700 Reputatiepunten Extern personeel Microsoft Moderator

2026-03-09T06:23:23.0333333+00:00

Hi, Essam Amhimed

Please note that this is a user-to-user support forum. Moderators and contributors, including external Microsoft employees, are not allowed to directly interfere with Microsoft product features or access back-end systems. Our role is limited solely to providing technical guidance on reported incidents, requests, or ideas. Since you have contacted Microsoft Support, the best way is to keep in contact with them. You may open a new support ticket for this issue if you want a fresh support session.
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CRITICAL: OneDrive Automatically Deleting All My Files + No Real Support + Security Risk

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