I am trying to check my subscriptions...but get the following message already for a few days in a row Something went wrong on our end. Give it a few minutes, then try again. TraceID: d8eguTc63kOO/nvj.18.109

Jan Martin Witbreuk 0 Reputatiepunten
2026-01-07T19:20:15.25+00:00

I am trying to check my subscriptions...but get the following message already for a few days in a row:

Something went wrong on our end. Give it a few minutes, then try again.

TraceID: d8eguTc63kOO/nvj.18.109

Microsoft 365 en Office | Abonnement, account, facturering | Voor thuisgebruik | iOS

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  1. Christine Luna 27,365 Reputatiepunten Onafhankelijke adviseur
    2026-01-08T08:50:10.3666667+00:00

    Thanks for that information. Kindly try to reach the MS Support from https://support.microsoft.com/nl-nl/contactus/

    Thanks,

    Tin

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  2. Christine Luna 27,365 Reputatiepunten Onafhankelijke adviseur
    2026-01-08T08:47:09.2566667+00:00

    Oh I understand. Just to make sure that it's an account issue. Since if yes, you will be able to access that site with different account. Alright, you may try to reach MS Accounts Support to check on this.

    Kindly open this link: https://support.microsoft.com/nl-nl/contactus/

    Ensure that your MS Account has been signed in (the one with the subscription)

    Type "Chat with an agent" and hit Enter.

    Please click the "Contact support"

    Please select the "Products and services"

    Please follow the prompts to connect with a live agent.

    You may also choose the "Call me back" option if you prefer to receive a call.

    Once you're connected to the Live Agent, please let them know about your issue so they could check your account and address your concern.

    Thank you,

    Christine L

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