Surface Laptop 5 Crashes when on daisychained monitor's

Joris Bosch 0 Reputatiepunten
2025-12-09T12:51:40.44+00:00

Hi there,

I hope someone could help me my surface laptop 5 gives me the bluescreen error SYSTEM_SERVICE_EXCEPTION: what failed igdkmdn64.sys. I did everything i could like reinstalling drivers, full reinstall of windows error is still there it works fine on 1 monitor but two monitors that are daisy chained gives me an instant bluescreen.

Thank you for reading!!!

Surface | Surface Laptop | Weergave en scherm
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  1. Huy-K 13,990 Reputatiepunten Extern personeel Microsoft Moderator
    2025-12-10T03:07:29.29+00:00

    Note: As the thread is posted on a Dutch link but written in English, I will kindly respond in English for consistency.

    Dear @Joris Bosch,

    Thank you for posting your question in the Microsoft Q&A forum.

    We apologize for any inconvenience you may encounter when using our services/ products. Based on your description, kindly try these following steps:

    System file health

    • Navigate to Command Prompt (Run as Administrator) > type:
    DISM /Online /Cleanup-Image /RestoreHealth
sfc /scannow
    • Restart after complete.

    Put Surface drivers/firmware back to the official OEM baseline

    • Download and install the latest Surface Laptop 5 – Drivers & Firmware (MSI) for Windows 11 (file name currently shown as SurfaceLaptop5_Win11_22631_25.104.40963.0.msi). Run it offline (disconnect Wi‑Fi while installing) so Windows Update doesn’t race you with another driver. After install, reboot and reconnect. Microsoft Download Center: Surface Laptop 5
    • If you prefer using Windows Update, also check Optional updates under Settings > Windows Update > Advanced options > Optional updates and install any Intel Corporation - Display / Extension and Surface - Firmware components. Updates earlier this year explicitly reduced Timeout Detection and Recovery (TDR) events (the class of crashes that often shows igdkmdn64/igdkmdn64.sys).

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment". 

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

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