Android 11 Excel shortcut Cannot be added to home screen

Anoniem
2023-11-16T10:30:59+00:00

Hello

Does anyone have an idea or solution with the following:

This involves a number of devices that are fully managed ( Samsung KNOX and Intune ).

Making a shortcut on the home screen of the smartphone, of an excel document that is on a Teams site, so in the Teams app.

When choosing " add to home screen" the message comes: "Cannot be added to home screen".

Anyone have a suggestion?

Kind regards

Peter

Microsoft 365 en Office | Excel | Overige | Android

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  1. Anoniem
    2023-11-16T12:55:57+00:00

    Hello

    I’m Adeyemi and I’d be happy to help you with your question.

    I understand that you're having trouble adding a shortcut to an Excel document from a Teams site to the home screen of your Android device. This can indeed be a frustrating issue.

    Based on the information available, it seems like this might be a known issue with certain Android devices or versions. Here are a few steps you could try to resolve this issue:

    1. Check App Permissions: On your Android device, long press the Teams app icon, go to 'App info' > 'App Permissions' (or 'Other Permissions' in some devices), then tap 'Home Screen Shortcuts' option > Allow
    2. Update Your Apps: Ensure that both your Teams app and your Android system are updated to the latest version. Outdated versions can sometimes cause compatibility issues

    I hope this helps.

    Give back to the community. Help the next person who has this issue by indicating if this reply solved your problem. Click Yes or No below.

    Kind regards, Adeyemi

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  2. Anoniem
    2023-11-16T13:23:11+00:00

    Hello Adeyemi

    Thanks for the feedback

    Unfortunately this option 'Home Screen Shortcuts' is not present in the permissions list.

    I can choose: Storage, Camera, Contacts, Location, Microphone and Phone. Nothing else. There is also no 'Other Permissions' present.

    I tested this with "Storage" ... but the problem remains. ( "Cannot be added to home screen" )

    These are Samsung Galaxy A20e devices with the latest android version possible 11.
    Version One UI = 3.1

    The apps are also up to date.

    Any other suggestions?

    Kind regards

    Peter

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  3. Anoniem
    2023-11-17T08:18:43+00:00

    I'm sorry to hear that my suggestions did not work

    If you've already tried all the troubleshooting steps and the issue persists, it might be best to report this issue to Microsoft Support. They have the resources to investigate this issue further and might be able to provide a solution or a workaround.

    Once you have feedback after contacting them, please let us have feedback here too

    Kind regards, Adeyemi

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