Microsoft Defender on Android 12 'invalid license'

Anoniem
2022-11-19T05:49:59+00:00

I have a M365 Family subscription that covers my family. it is working fine for the office products including onderive but it is not working for MS Defender on Android. My children get an "invalid license" when they try to sign in on MS Defender with their Microsoft account. Office is working fine on the Phone.

It does work for my wife. The phone's of the kids are managed by google family link

Microsoft 365 en Office | Microsoft 365 Defender | Voor thuisgebruik | Android

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  1. Anoniem
    2022-11-20T10:00:37+00:00

    Hi Peter D,

    My name is Tim and I’m sorry to see you’re experiencing issues. I will gladly assist you today.

    You may have to speak with Microsoft direct regarding this as it could be account issues which as advisors we don’t have access.

    There are two ways you can speak with Microsoft.

    First method:-

    Use link: http://support.office.com/home/chat

    1. Type the issue and click Get Help.
    2. Click Login and Contact Support at the bottom of the page.
    3. Log in with your Microsoft account.
    4. Under products and Services, select Microsoft 365 and Office Option.
    5. Under category, select Technical Support.
    6. Click "Chat with a support agent".

    Second method from a Windows Pc:-

    In order to schedule a call back from Microsoft Windows support team, we need to use the native Help app. If you’re not sure how to use the app, complete the given below directions to schedule a call back from Microsoft right from your Windows desktop.

    Step 1: In the Start or taskbar search box, type GetHelp, and then press Enter key to launch Help app.

    Enter a short summary of the product and assistance you require It will then present you with a list of support documents that may be helpful in resolving the issue.

    If none of these are appropriate select the blue contact support button at the bottom of the screen

    Select the product or service your question relates to

    Select the Category of the question from the list presented or the nearest if no option is correct.

    Select Confirm

    On the next screen you will be presented with the available support options for your locale.

    Chat is the default method

    If your local support centre is still in operational hours for the category of question then you will be able to select the call back by selection the option of providing phone number for call back.

    After selecting this

    Select your country and enter the phone number you would like to receive the call back on.

    Give back to the community. Help the next person who has this issue by indicating of this reply solved your problem. Please click Yes or No below.

    If you require any further information then please don’t hesitate getting it contact. I will be more than happy to assist you further.

    Kind regards

    Tim

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  2. Anoniem
    2022-11-19T08:50:23+00:00

    I did send feedback via the (?) button, now for the second time. I've done it 2 weeks ago and never received a response

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  3. Anoniem
    2022-11-19T08:36:15+00:00

    Hi Peter,

    I am Sumit, an Independent Advisor.

    Sorry to hear about this issue - the problem you mentioned is from Microsoft's end itself. On your Device, please click (?) icon and then click Send Feedback to Microsoft in order to investigate the issue.

    Appreciate your patience while Microsoft is fixing the problem.

    Wishing you a good week.

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