Create dashboard of incoming and outgoing calls in Microsoft Teams

Anoniem
2023-10-17T18:58:48+00:00

Hi all!

For a customer, I'm looking for a dashboard which will show him a simple overview of all of his incoming and outgoing calls in Teams. As the Teams app for Windows is only showing a short list of recent calls history, I'm looking for a report which allows the customer to pick a date period (let's say all the calls in September) and extract all the calls for that period. I don't need a dashboard for the call quality, but just a simple dashboard like:

Telephone number Incoming/outgoing Date Destination (UPN of user) Duration

This specific customer is using Teams as their VoIP solution, as in, Teams is set up for their auto-attendant, call queues and resource accounts. I've read about PowerBI reports which could come close, but I wasn't able to create such a report/dashboard.

As said, I'm looking for a simple overview which I can use to gain the call statistics per user or all users at once. A .csv file would also do, but a dashboard in for example PowerBI could also work.

Looking forward to your feedback, please let me know if you need any more information! Thanks!

Microsoft Teams | Microsoft Teams voor Bedrijven | Vergaderingen en oproepen | Overige

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  1. Gérard Oomens 132.9K Reputatiepunten Vrijwillige moderator
    2023-10-18T20:05:31+00:00

    Misschien eens je vraag stellen in het Engelse Q&A forum, als niemand anders een suggestie heeft.

    Microsoft Teams - Microsoft Q&A

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  2. Anoniem
    2023-10-18T18:28:06+00:00

    Unfortunately, these options were not the solutions I was looking for. Thanks though for your suggestions!

    Anyone else have a point of direction for a csv report such as my example?

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  3. Anoniem
    2023-10-18T08:13:46+00:00

    Bedankt Gérard! Ik zal die twee eens gaan uitzoeken. Kom er bij je op terug mocht een van deze twee een oplossing zijn!🙌

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  4. Gérard Oomens 132.9K Reputatiepunten Vrijwillige moderator
    2023-10-17T21:12:56+00:00

    Was dit antwoord nuttig?

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